Wendy Ramos
Houston,TX
Summary
I am currently studying for my medical coding certification, enhancing my skills in healthcare data management. While dedicated to this pursuit, my ultimate goal is to transition into the IT field as a network/system administrator. My passion for IT, especially in troubleshooting and networking, drives me to continuously expand my knowledge and skill set. I aim to leverage my medical coding experience to bring a unique perspective to IT, particularly in managing healthcare networks and systems.
Overview
10
10
years of professional experience
Work History
Customer Service Specialist REMOTE
Connexus Resource Group
10.2022 - 08.2024
- Handled customer inquiries and suggestions courteously and professionally.
Actively listened to customers, handled concerns quickly and escalated major issues to
supervisor.
Answered constant flow of customer calls with minimal wait times.
Maintained customer satisfaction with forward-thinking strategies focused on addressing
customer needs and resolving concerns.
Answered customer telephone calls promptly to avoid on-hold wait times
Answered constant flow of customer calls with minimal wait times. Offered advice and
assistance to customers, paying attention to special needs or wants.
Followed-through on all critical inter-departmental escalations to increase customer retention
rates.
Process payments for car agencies in a payment center (remote) and receive inbound calls to
help customers process payments in a timely professional matter
Consultant Customer Sales Representative
Arce Auto Sales
06.2016 - 01.2018
- Served customers with knowledgeable, friendly support at every stage of shopping and
purchasing.
Greeted customers and offered assistance with selecting merchandise, finding accessories and
completing purchases.
Built relationships with customers and community to promote long term business growth.
Contributed to team objectives in fast-paced environment.
Set and achieved company defined sales goals.
Negotiated prices, terms of sales and service agreements.
Greeted customers at arrival to build positive relationships and discuss vehicles
Responded to inquires from potential customers via email and telephone
Finalized documentation for contracts, purchased receipts, vehicle registrations and dealer files
Retail Customer Service Associate
Aircom Wireless
01.2015 - 01.2016
- Kept customer spaces clean, neat and organized for maximum appeal.
Recommended appropriate services to customers and helped overcome objections with
persuasive communication style.
Protected products from damage by using proper packaging and bagging techniques.
Fulfilled customers' special requests for merchandise and delivery times.
Tracked sales and service activities and prepared daily reports for management review and
analysis
Attended to customer complaints and processed product return or replacement requests
Processed customer payments, generated bills and filled out warranty card
Education
Medical Coding
US Career Institute
2001 Lowe St, Fort Collins, CO 8052501-2025
Skills
- Customer service
- Good communication skills
- Operating Systems
- Basic Networking (LAN/WAN, basic router setup
- Problem-Solving
- Search Engine Optimization
- Web research proficiency
- Microsoft Office Suite
- Technical Support & Troubleshooting
- File Management
- Hardware Troubleshooting
Languages
English
Native or Bilingual
spanish
Native or Bilingual
Timeline
Customer Service Specialist REMOTE
Connexus Resource Group
10.2022 - 08.2024
Consultant Customer Sales Representative
Arce Auto Sales
06.2016 - 01.2018
Retail Customer Service Associate
Aircom Wireless
01.2015 - 01.2016
Medical Coding
US Career Institute
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