Wendy Ray
Dahlonega,GA
Summary
Resourceful Supervisor trained in resolution of critical issues within time-sensitive environment with successful track record of building and maintaining talented teams. Highly organized, energetic and versatile leader committed to continuous improvements. Proven history of motivating staff to work together to achieve targets.
Overview
29
29
years of professional experience
Work History
Supervisor
Dept of Human Services
Dahlonega, Georgia
06.2024 - Current
- Supervised daily operations of human services programs and staff activities.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Monitored employee productivity to provide constructive feedback and coaching.
- Facilitated training sessions for new employees on policies and procedures.
- Provided support to staff in addressing client needs and challenges efficiently.
- Monitored compliance with regulatory requirements and internal policies consistently.
- Coordinated client intake processes and maintained accurate case records.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
Manager
MindEscapes
Helen, WV
06.2021 - 06.2024
- Coordinated cross-functional teams to enhance communication and collaboration.
- Analyzed performance data to identify areas for improvement.
Director
Developing Children
Clermont, GA
01.1997 - 09.2007
Education
Some College (No Degree) - Phlebotomist
University of North Georgia
Gainesville , GaManagement
Northwest Georgia
Rock Springs , GASkills
- Client intake coordination
- Regulatory compliance
- Case record management
- Policy and procedure development
- Documentation and reporting
- Employee training
- Performance monitoring
- Staff development
- Team building
- Team collaboration
- Cross-functional communication
- Customer relationship management
- Data analysis
- Budget management
- Time management
- Processes and procedures
- Problem solving
- Conflict resolution
- Constructive feedback
- Goal oriented
- Relationship building
- Staff support
- Team presentations
Timeline
Supervisor
Dept of Human Services
06.2024 - Current
Manager
MindEscapes
06.2021 - 06.2024
Director
Developing Children
01.1997 - 09.2007
Some College (No Degree) - Phlebotomist
University of North Georgia
Management
Northwest Georgia