Summary
Overview
Work History
Education
Skills
Certification
Work Availability
Quote
Timeline
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Wendy Reyes

POTTSBORO,Texas

Summary

Committed professional with experience in customer service and sales in the retail industry. Skilled in upselling, cross-selling, and merchandising. Ambitious individual with strong organizational and multitasking skills, as well as an aptitude for technology. Ready to apply knowledge and skills to any challenge. Proficient in EMR and other medical software, with strong knowledge of medical terminology and HIPAA regulations. Dedicated to providing an efficient and accurate healthcare experience. Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Licensed Life Insurance Agent

Family First Life
06.2023 - Current
  • Maintained high standards of customer service by building relationships with clients.
  • Increased sales of life insurance products through tactical customer outreach.
  • Cultivated customer relationships to provide customized life insurance solutions tailored to individual needs.
  • Crafted clear, informative reports to explain life insurance policy features and benefits.
  • Attended continuing education courses and workshops to gain additional insurance industry knowledge.
  • Analyzed customers' financial situations to recommend appropriate life insurance policies.
  • Finalized sales and collected necessary deposits.

MEDICAL ASSISTANT

Texas Oncology
11.2004 - Current
  • Supported physicians in examinations, procedures, and diagnostic tests.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Monitored supply inventory for low stock and worked with staff to reorder.
  • Complied with personal protective equipment requirements to protect against exposure to infectious body fluids and other hazardous substances
  • Recorded patients' medical history, vital statistics, and information such as test resulted in medical records.
  • Obtained medical information and measured vital signs, weight, and height.
  • Changed dressings on wounds.
  • Prepared treatment rooms for patient examinations, kept rooms neat, and clean.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Completed EKGs and other tests based on patient presentation in office.
  • Explained procedures to patients to reduce anxieties and increase patient cooperation.
  • Measured patient pulse oximetry.
  • Oriented and trained new staff on proper procedures and policies.

MEDICAL TRANSCRIPTIONIST

Texas Oncology
05.2005 - 03.2023
  • Followed all HIPAA rules and regulations regarding patient confidentiality.
  • Recorded information using word processing, dictation and transcription software and equipment.
  • Maintained security and privacy of records to protect patients and providers.
  • Corrected grammar, spelling and syntax mistakes in medical records.
  • Accurately documented medical dictation to record patient care records.
  • Identified and rectified inconsistencies, deficiencies and discrepancies in medical documentation.

SALES ASSOCIATE

Kohl's
08.2019 - 08.2021
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Monitored customers for signs of security concerns and escalated issues to management.

Education

High School Diploma -

Denison High School
Denison, TX
05.1996

Skills

  • Sterile Procedures and Techniques
  • Patient Management
  • Operating EKG Equipment
  • Time Management
  • EMR Systems
  • Charting Expertise
  • Using Scales
  • Needs Assessment
  • Wound Care and Irrigation
  • Simple Dressings
  • Microsoft Office
  • Assisting with Physical Exams
  • Cleaning and Sanitizing
  • Appointment Scheduling
  • Life Insurance Sales
  • Final Expense Insurance
  • Continuous Education

Certification

  • Licensed Life Insurance Agent - 2023

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

Almost everything worthwhile carries with it some sort of risk, whether it’s starting a new business, whether it’s leaving home, whether it’s getting married, or whether it’s flying into space.
Chris Hadfield

Timeline

Licensed Life Insurance Agent

Family First Life
06.2023 - Current

SALES ASSOCIATE

Kohl's
08.2019 - 08.2021

MEDICAL TRANSCRIPTIONIST

Texas Oncology
05.2005 - 03.2023

MEDICAL ASSISTANT

Texas Oncology
11.2004 - Current

High School Diploma -

Denison High School

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