Summary
Overview
Work History
Education
Skills
Timeline
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Wendy Rice

Zebulon,NC

Summary

Dynamic business owner with a proven track record at Distinctive Floors Inc, excelling in project management and customer relations. Enhanced operational efficiency and profitability through strategic partnerships and effective training programs. Skilled in financial management and relationship building, driving repeat business and fostering long-term client partnerships.

Talented Owner with excellent marketing, customer service and facility oversight skills and more than 30 years of experience. Highly effective and comfortable working with people at all levels in organization.

Overview

29
29
years of professional experience

Work History

Owner

Distinctive Floors Inc
03.2012 - Current
  • Managed daily operations, ensuring efficient workflow and high-quality service delivery.
  • Developed strategic partnerships with suppliers to enhance product offerings and reduce costs.
  • Oversaw project management from initiation to completion, maintaining timelines and budgets.
  • Implemented training programs for staff, improving skills and enhancing team performance.
  • Streamlined inventory management processes, reducing waste and optimizing stock levels.
  • Analyzed financial reports to drive profitability and informed decision-making for future growth opportunities.
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
  • Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
  • Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
  • Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.
  • Managed purchasing, sales, marketing and customer account operations efficiently.

Sales

Floorspec
01.2004 - 02.2012
  • Utilized sales techniques to build customer interest and close sales.
  • Helped sales team complete sales and finalize process.
  • Collaborated with Regional Sales Managers to make strategic sales decisions.
  • Drafted sales contracts and warranty documents to facilitate sales transactions.

Manager, Sales and Customer Support

Terry's Floor Fashions
06.1996 - 01.2004
  • Analyzed customer feedback data to identify areas requiring improvement or adjustments in our services or products.
  • Increased sales by developing and implementing effective sales strategies.
  • Negotiated contracts with key accounts, securing long-term partnerships beneficial to both parties.
  • Enhanced customer satisfaction through attentive support and prompt issue resolution.
  • Built relationships with customers and community to establish long-term business growth.
  • Demonstrated products to show potential customers benefits and advantages and encourage purchases.
  • Managed accounts to retain existing relationships and grow share of business.
  • Resolved problems with high-profile customers to maintain relationships and increase return customer base.

Education

No Degree - Accounting - Distance Education

NC State
Raleigh, NC
08-2010

High School Diploma -

East Wake High School
Wendell
05-1992

Skills

  • Customer relations
  • Small business operations
  • Relationship building
  • Verbal and written communication
  • Client service
  • Project management
  • Operations management
  • Business management
  • Project estimating
  • Financial management
  • Business development
  • Business administration
  • Bidding processes
  • Labor relations
  • Crisis management
  • Accounting expertise
  • Design coordination
  • Profit and loss
  • Profit and loss analysis
  • Attention to detail
  • Customer service
  • Scheduling
  • Inventory management
  • Inventory tracking and management
  • Purchasing and planning
  • Desktops, laptops, and mobile devices

Timeline

Owner

Distinctive Floors Inc
03.2012 - Current

Sales

Floorspec
01.2004 - 02.2012

Manager, Sales and Customer Support

Terry's Floor Fashions
06.1996 - 01.2004

No Degree - Accounting - Distance Education

NC State

High School Diploma -

East Wake High School

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Wendy Rice