Wendy Rodriguez
Round Rock
Summary
Detail-oriented administrative and healthcare support professional with experience in referral coordination, insurance verification, dispute resolution, and patient services. Strong background in managing high-volume referrals, communicating with providers and patients, and maintaining accurate records. Bilingual in English and Spanish with excellent organizational and multitasking skills. Seeking a professional desk-based role where I can contribute strong coordination and customer service expertise.
Overview
18
18
years of professional experience
Work History
Referral Coordinator / Dispute Analyst
Performance Management
02.2025 - 05.2025
- Managed incoming and outgoing referrals for primary care physicians and specialists
- Processed referrals accurately and ensured timely authorization and documentation
- Followed up with specialist offices for patient status updates and care coordination
- Tracked disputes, pending injections, and surgical approvals
- Maintained detailed records and resolved discrepancies with providers and insurance
Referral Coordinator | Resolution Specialist | Verification Specialist
Specialty Care Clinics
04.2023 - 02.2025
- Coordinated high-volume incoming and outgoing patient referrals
- Verified insurance benefits and authorizations through provider and payer calls
- Managed disputes and claim resolutions to ensure timely approvals
- Scheduled patient visits and maintained accurate patient records
- Drafted causation letters and handled documentation for injections and surgeries
- Utilized SmartSheet and eClinicalWorks for tracking and reporting
- Provided bilingual patient support (English/Spanish)
Delivery Driver
Amazon Flex (Self-Employed)
09.2018 - 04.2019
- Delivered packages and groceries while maintaining on-time performance
- Managed routes efficiently and provided professional customer service
Customer Service Representative
Fred Loya Insurance
03.2008 - 09.2008
- Assisted customers with quotes, payments, and policy questions
- Managed paperwork and maintained organized files
- Delivered high-quality customer service and phone support
Legal Assistant
Paschal S. K. Uwakwe Law Firm
01.2007 - 02.2008
- Scheduled and confirmed appointments
- Drafted and filed legal documentation
- Processed payments and maintained client records
- Answered and routed calls
- Provided Spanish/English translation in courtrooms
Education
High School Diploma -
Sunset High School
Skills
- Referral Coordination
- Insurance Verification & Authorizations
- Dispute & Claims Resolution
- Patient Scheduling
- Medical Office Administration
- EClinicalWorks
- SmartSheet
- Data Entry & Documentation
- Customer Service
- Bilingual: English & Spanish
- Organization & Multitasking
Languages
English
Spanish
Timeline
Referral Coordinator / Dispute Analyst
Performance Management
02.2025 - 05.2025
Referral Coordinator | Resolution Specialist | Verification Specialist
Specialty Care Clinics
04.2023 - 02.2025
Delivery Driver
Amazon Flex (Self-Employed)
09.2018 - 04.2019
Customer Service Representative
Fred Loya Insurance
03.2008 - 09.2008
Legal Assistant
Paschal S. K. Uwakwe Law Firm
01.2007 - 02.2008
High School Diploma -
Sunset High School