Wendy Rodriguez
Las Vegas,NV
Summary
Experienced hospitality professional with a strong background in guest relations, reservation management, and dining room coordination. Known for effective communication, time management, and delivering polished service in busy restaurant settings.
Overview
27
27
years of professional experience
Work History
Hostess/Server
MGM Grand
Las Vegas, Nevada
09.2004 - 05.2026
- Greeted guests at MGM Grand dining rooms with polished, welcoming service.
- Escorted guests to tables and arranged seating for parties.
- Prepared dining tables for guest service by arranging settings and ensuring cleanliness. between patrons to reduce wait times.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Presented menus and answered questions regarding items.
- Managed reservations and waitlists using restaurant seating systems.
- Maintained clean host stand, menus, and organized dining areas.
Runner /Restaurant Busser
MGM Grand
Las Vegas, Nevada
05.1999 - 09.2004
- Monitored dining areas for guest needs and communicated updates to supervisors to ensure timely service.
- Supported servers and bussers in efficiently resetting tables and enhancing guest service.
- Restocked service stations with menu items, condiments, and serving tools.
- Moved linen, silverware, and equipment to restaurant and event locations.
- Coordinated errands for team members, facilitating smooth operations across the organization.
Education
High School Diploma -
Rancho High School
Las Vegas, NV06-1998
Skills
- Reservation management
- Waitlist management
- Seating arrangement
- Menu presentation
- Hospitality service expertise
- Guest relations
- Tableside service
- Event coordination
- Time management
- Problem solving
- Effective communication
- Teamwork and collaboration
- Team building
- Conflict resolution
- Relationship building
Timeline
Hostess/Server
MGM Grand
09.2004 - 05.2026
Runner /Restaurant Busser
MGM Grand
05.1999 - 09.2004
High School Diploma -
Rancho High School