Wendy Roe
Amanda
Summary
Dedicated LPN professional with extensive experience at Chillicothe VA Medical Center, excelling in patient care and customer service. IV certified and proficient in CPRS, I effectively resolved veteran concerns, enhancing satisfaction and ensuring timely consult completion. My empathetic approach and strong communication skills fostered a veteran-centered environment, contributing to improved outcomes.
Overview
6
6
years of professional experience
Work History
AMSA Phone Coordinator
Chillicothe VA Medical Center
10.2024 - Current
- Answered calls from veteran's and documented their request's and concerns and notifying the correct coordinator,RN, pact and provider.
- Resolved issues through active listening and open-ended questioning, escalating major problems to lead or supervisor
- Trained new employees on how to read veteran consults in CPRS, and educated on one note and its usefulness on directing veteran's to correct areas of the VA medical center.
- Handled escalated calls efficiently, finding satisfactory resolutions for both veteran's and the VA and community care providers..
- Enhanced veteran satisfaction by promptly addressing concerns and providing accurate information.
- Resolved veteran complaints with empathy, resulting in the veteran's knowing they are CNC top priority.
AMSA Coordinator
Chillicothe VA Medical Center
07.2022 - 10.2024
- Worked on a coordinator team, creating referral packets to send to community care providers.
- Managed CNC timelines for successful consult completion, ensuring appts were kept and records for appts were received.
- Provided veteran satisfaction by responding promptly to inquiries and addressing concerns professionally.
- Maintained high average on performance evaluations.
LPN
Chillicothe VA Medical Center
07.2019 - 07.2022
- Administered controlled narcotics, inserted IVs, and performed catheterizations. Administered injections.
- Improved veteran outcomes by administering medications, monitoring vital signs, and documenting relevant information.
- Cared for wounds, provided treatments, and assisted with procedures.
- Assisted with taking veteran's to appointments
- Worked with other care teams in VA to ensure continuous quality improvement in veteran care .
- Documented accurate and complete veteran information in CPRS to address patient problems and expected outcomes.
- Managed patient care through closely monitoring respiration, blood pressure, and blood glucose levels.
- Obtained veterans' vital signs and input/output measurements from veterans
- Managed time-sensitive tasks effectively under pressure while maintaining composure during critical situations or emergencies.
- Comforted and counseled veterans' and families throughout care process.
- Delivered updates in veteran status to charge nurse, recording changes in medical records.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Assisted with feeding and monitored intake to help veteranns' achieve nutritional objectives.
- Delivered competent care that respected diverse veterans' unique values, beliefs, and traditions.
- Maintained compliance by adhering to infection control protocols and maintaining accurate documentation of veteran data.
- Minimized staff and veteran infection risk by cleaning and disinfecting equipment instruments.
- Contributed to organizational success by participating in accreditation surveys, quality assurance programs, and ongoing staff education activities.
- Performed wound care and managed dressings, preventing infections and promoting healing.
- Coordinated with pharmacy staff to ensure accurate medication dispensing, minimizing errors.
- Advocated for veterans' needs and preferences with healthcare providers, fostering veteran-centered care.
- Contributed to quality improvement initiatives by providing feedback on care processes and veteran experiences.
Education
Certificate of Technical Studies - Practical Nursing
Pickaway Ross
Chillicothe, OH06-2011
Skills
- IV certified
- BLS
- Medication administration
- Customer service
- Data entry
- Knowledgeable with CPRS, BCMA, CTM
- Patient scheduling
- Patient care
Timeline
AMSA Phone Coordinator
Chillicothe VA Medical Center
10.2024 - Current
AMSA Coordinator
Chillicothe VA Medical Center
07.2022 - 10.2024
LPN
Chillicothe VA Medical Center
07.2019 - 07.2022
Certificate of Technical Studies - Practical Nursing
Pickaway Ross
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