Wendy Runge

Triage calls from internal and external providers who need specialty care recommendations

Manage rapid response calls and dispatch teams

Managed Trauma calls from outside hospitals

Assisted in taking transport calls and setting up transports for the team

Principal trainer for new staff in Call Center both clinical and non-clinical

Managed PPL for team

Managed supply orders

Chair of Recognition Committee for Transport Team

Created resource binders for Call Center

Updated Medi-Call system with Facility names/numbers/travel times

• Assisted with processing patient admissions, transfers and discharges.
• Answered telephone calls to offer office information, answer questions, and direct calls to staff.
• Assembled and maintained patient medical records and other documents related to patient care.
• Responded to patient call lights to expedite appropriate follow-through.
• Transcribed physician orders accurately and alerted nurses to new orders, single orders and stat medications.
• Entered work orders into computer system for appropriate departments regarding maintenance issues and biomed needs.
• Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
• Maintained secure unit-monitoring visitor and staff entry and safety
• Maintain communication devices including vocera and pagers
• Ordered supplies and documentation forms as necessary for unit
• Use appropriate communication to promote effective and efficient flow of daily processes on unit
• Anticipate needs of staff on unit to continue efficiency and efectiveness

• Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
• Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
• Stayed calm under pressure to and successfully dealt with difficult situations.
• Field phone calls and place patients for inpatient needs on correct units

• Billed customers by sending statements and invoices
• Posted cash and check receipts by entering and verifying transactions
• Answered customer questions and concerns and sought through outstanding payment accounts to resolution.
• Verified postings, figures and documents for mathematical accuracy, proper coding and correct entry.
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