Wendy Russell

• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

•Recording items such as Deeds,Trust and Notice of commencements. Issued and recorded marriage licenses. Accepted Passport Applications. Data entry from citations to evictions, Small claims and divorces.

• Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
• Confirmed appointments, communicated with clients and updated client records.
• Resolved customer problems and complaints.
• Answered questions and addressed, resolved or escalated issues to management personnel to satisfy customers.

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• Managed day-to-day business operations.
• Consulted with customers to assess needs and propose optimal solutions.
• Reconciled daily sales, returns and financial reports in QuickBooks.
• Maintained up-to-date administrative records to monitor operational conditions.

Worked with homeowners to find solutions to modify their mortgage. Obtain documents and information to submit a file for underwriting review. Maintain a customer question. Help homeowners with approval/denial process.