Wendy Saldana
Mineola,TX
Summary
With a proven track record at Stitchin Heaven, I excel in adaptability and exceptional customer service, enhancing client satisfaction and operational efficiency. My expertise spans from crisis management in correctional facilities to meticulous financial reporting, showcasing my time management mastery and a commitment to excellence. Achieved significant improvements in service delivery and safety protocols.
Overview
24
24
years of professional experience
Work History
Travel Administrator
Stitchin Heaven
02.2024 - Current
- Enhanced employee satisfaction with travel arrangements by conducting regular surveys and addressing concerns promptly.
- Arranged travel accommodations for groups, couples, executives, and special needs clients.
- Promoted dedicated customer service and support by promptly resolving customer complaints.
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
- Administered customer surveys to measure satisfaction with services and better understand desires and expectations.
Correctional Officer
Texas Department Of Criminal Justice
05.2023 - 02.2024
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
- Assisted in the training of new correctional officers, providing guidance on best practices and procedures.
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
- Ensured compliance with all applicable federal, state, and local laws, regulations, and policies governing correctional facilities.
Adult Detention Officer
Victoria County Sheriff's Office
12.2020 - 07.2022
- Managed daily operations within the detention facility, ensuring proper documentation, record-keeping, and compliance with local, state, and federal regulations.
- Enhanced inmate safety by conducting thorough and regular cell searches for contraband items.
- Promoted a safe environment for both inmates and staff through consistent monitoring of detention facility activity via surveillance cameras and regular patrols.
- Assisted in the timely resolution of inmate grievances by documenting issues and forwarding them to appropriate personnel for further review.
- Prevented potential incidents by identifying warning signs of escalating tensions among inmates through constant observation and active listening skills.
Juvenile Supervision Officer
Victoria Juvenile Detention Center
01.2017 - 12.2020
- Conducted intake assessments on new residents, gathering pertinent information for proper placement within the facility.
- Provided crisis intervention when necessary, employing de-escalation techniques to maintain a safe environment for all involved parties.
- Participated in ongoing professional development opportunities to stay informed about best practices in juvenile justice settings.
- Maintained a secure environment by enforcing rules, policies, and procedures consistently across all residents.
- Promoted positive change by providing consistent support, guidance, and encouragement to at-risk youth.
- Ensured accurate record keeping of daily activities, incidents, and progress reports for effective case management.
- Provided thorough documentation of incidents and rule violations to inform appropriate disciplinary action and support overall facility safety.
Certified Nursing & Certified Medication Aide
Brightwater Senior Living Of Victoria
01.2016 - 10.2016
- Took patient vital signs, height, and weight measurements and monitored glucose and patient wellbeing.
- Reduced medication errors by maintaining accurate documentation of administered medications.
- Safeguarded patient privacy by adhering strictly to HIPAA regulations during all aspects of medication handling and administration processes.
- Kept close eye on behavior and emotional responses of clients to address concerns and protect each person from harm.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
Certified Nursing Assistant
La Bahia Nursing and Rehabilitation
12.2012 - 10.2015
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
- Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
Assistant Deputy Treasurer
Goliad County
02.2011 - 10.2011
- Ensured full compliance with all regulatory requirements related to financial reporting, taxation, and investment activities.
- Increased transparency in financial transactions with improved record-keeping practices and regular audits.
- Reconciled monthly statements, invoices and expense accounts, keeping records accurate, and current.
Teachers Assistant
Victoria Independent School District
04.2001 - 06.2010
- Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Supported student learning objectives through personalized and small group assistance.
- Worked with lead teacher to monitor class schedule and take attendance.
Education
High School Diploma -
Mineola High School
Mineola, TX05-1991
Skills
- Adaptable problem-solving
- Exceptional customer service
- Time management mastery
Timeline
Travel Administrator
Stitchin Heaven
02.2024 - Current
Correctional Officer
Texas Department Of Criminal Justice
05.2023 - 02.2024
Adult Detention Officer
Victoria County Sheriff's Office
12.2020 - 07.2022
Juvenile Supervision Officer
Victoria Juvenile Detention Center
01.2017 - 12.2020
Certified Nursing & Certified Medication Aide
Brightwater Senior Living Of Victoria
01.2016 - 10.2016
Certified Nursing Assistant
La Bahia Nursing and Rehabilitation
12.2012 - 10.2015
Assistant Deputy Treasurer
Goliad County
02.2011 - 10.2011
Teachers Assistant
Victoria Independent School District
04.2001 - 06.2010
High School Diploma -
Mineola High School
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