Wendy E. Salvador
Capitol Heights ,MD
Summary
Professional with comprehensive experience in front office operations, adept at managing high-volume environments with efficiency and poise. Known for strong communication skills, organizational abilities, and keen attention to detail. Collaborative team player focused on achieving results and adapting to changing needs seamlessly. Proficient in scheduling, customer service, and administrative support, ensuring smooth daily operations.
Overview
8
8
years of professional experience
Work History
RECEPTIONIST
PREMIER ORTHOPEDICS
06.2013 - 08.2017
- Managed front desk operations, ensuring smooth patient check-in and appointment scheduling.
- Maintained patient records using electronic health record (EHR) systems, ensuring accuracy and compliance.
- Implemented office procedures that increased workflow efficiency and reduced patient wait times.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
RECEPTIONIST
NUEROLOGICAL MEDICINE PA. GREENBELT, M.D.
07.2009 - 09.2013
- Coordinated communication between medical staff and patients, enhancing service delivery efficiency.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Resolved customer problems and complaints.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Collected Type payments, processed transactions and updated relevant records.
- Managed front desk operations, ensuring smooth patient check-in and appointment scheduling.
- Maintained patient records using electronic health record (EHR) systems, ensuring accuracy and compliance.
- Answered phone promptly and directed incoming calls to correct offices.
Education
High School Diploma - undefined
NORTHWESTERN High School
ADELPHI, MD01.2003
Skills
Bilingual- Fluent in Spanish/ English
Microsoft Word/ Excel
Fast learner
Time management
Attention to detail
Client interaction
Positive and professional
Timeline
RECEPTIONIST
PREMIER ORTHOPEDICS
06.2013 - 08.2017
RECEPTIONIST
NUEROLOGICAL MEDICINE PA. GREENBELT, M.D.
07.2009 - 09.2013
High School Diploma - undefined
NORTHWESTERN High School