Wendy Sanchez
Escondido,CA
Summary
A dynamic leader with proven skills in staff management and customer service honored at Soapy's Car Wash and Walmart. Excelled in bilingual communication and conflict resolution, significantly enhancing team productivity and customer satisfaction. Expert in payroll processing, showcasing a blend of hard and soft skills to drive organizational success. Resourceful Supervisor known for high productivity and efficient task completion. Specialize in team leadership, conflict resolution, and operational oversight. Excel in communication, problem-solving, and adaptability to ensure smooth operations and workplace harmony. Committed to fostering positive work environments and achieving goals through effective supervision and staff engagement.
Overview
5
5
years of professional experience
Work History
Supervisor
Soapy's Car Wash
Escondido, CA
08.2021 - Current
- Facilitated training sessions for new employees on company policies and procedures.
- Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
- Developed strategies to improve team performance and productivity.
- Responded to customer questions regarding products, prices, and availability.
- Monitored employee productivity to provide constructive feedback and coaching.
- Oversaw quality control to identify inconsistencies and malfunctions.
Customer Service Representative
Walmart
Escondido, CA
11.2021 - 07.2022
- Gathered customer feedback through surveys and used the data to improve customer service.
- Collected deposits or payments and arranged for billing.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Provided excellent customer service to resolve customer complaints promptly.
Vallarta Supermarket
Cashier Customer Service
Escondido, CA
06.2020 - 08.2021
- Discounted purchases by scanning and redeeming coupons.
- Scanned merchandise using the point-of-sale system for accurate purchase totals.
- Scanned items and checked pricing on the cash register for accuracy.
- Helped customers find specific products, answered questions, and offered product advice.
- Welcomed customers, offering assistance to help find store items.
Education
Associate of Arts - Sociology
California State University, San Marcos
San Marcos, CA05-2026
Associate of Arts - Sociology
Palomar College
San Marcos, CA06-2024
High School Diploma -
Orange Glen High School
2200 Glenridge Rd, Escondido, CA06-2021
Skills
- Customer service
- Payroll processing
- Decision-making
- Staff management
- Bilingual
- Ordering and stocking
- Reports and documents
- Conflict resolution
- Customer assistance
Languages
Spanish
Professional
Timeline
Customer Service Representative
Walmart
11.2021 - 07.2022
Supervisor
Soapy's Car Wash
08.2021 - Current
Vallarta Supermarket
Cashier Customer Service
06.2020 - 08.2021
Associate of Arts - Sociology
California State University, San Marcos
Associate of Arts - Sociology
Palomar College
High School Diploma -
Orange Glen High School
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