Wendy Scott
Elk Grove,CA
Summary
Staff Services Manager offering in-depth experience in administration of vital business projects and processes. Excellent communicator and project manager with strengths in workflow improvements. Organized and dependable, successful at managing multiple priorities with a positive attitude.
Overview
14
14
years of professional experience
Work History
Staff Services Manager
State Of California, Department Of Social Services
Sacramento, CA
01.2018 - Current
- Manage and provide leadership to eight staff in communications, website maintenance, public relations, internal and external training, and Liaison between Care Provider Management Bureau (CPMB) and Community Care Licensing Division (CCLD) programs.
- Interpret and advise staff in application of laws, regulations, policies, and procedures.
- Ensure quality and performance standards are met and policies and procedures are adhered to.
- Manage and track multiple projects to ensure deadlines are met.
- Schedule, attend and conduct meetings Stakeholders, Care Provider Management Bureau staff, Community Care Licensing Division staff and Legal Division.
- Recruit, mentor, train and evaluate staff.
Associate Governmental Program Analyst
State Of California, Department Of Social Services
Sacramento, CA
11.2013 - 01.2018
- Performed variety of complex and analytical skills to determine issuance of criminal record exemption per Title 22 Regulations.
- Corresponded with public, public agencies, licensing facilities, Regional Offices and Legal division via fax, email and phone contact.
- Trained new analysts and acted as lead analyst.
- Worked on special project, to implement new program within the Bureau (sample test scripts and letters in database).
- Reviewed and monitored legislation, policies, and procedures relevant to Caregiver Background Check Bureau.
Licensing Program Analyst
State Of California, Department Of Social Services
Sacramento, CA
10.2007 - 11.2013
- Licensed and regulated Community Care Licensing facilities per Title 22 Regulations.
- Interpreted and implemented policies and procedures.
- Reviewed applications for licensure.
- Developed corrective action plans, conducted complaint investigations, prepared administrative actions to deny, revoke, and suspend a facility license and testified at administrative hearings.
- Presented Family Day Care Home and Child Care Center Orientations.
- Officer of The Day: complaint intake, regulation interpretation, incident report intake, file review, customer service to public and licensed facilities.
- Projects: Licensing Regulation Automated Program (LRAP) which provided user friendly database system to analysts; National Association of Regulatory Agencies (NARA) which provided education on balance of regulatory and consulting techniques and Virtual Private Network (VPN) which provided wireless connection to analysts working in the field.
- Lead analyst in absence of manager.
Education
Associate of Science - Business Administration
Cosumnes River College
Sacramento, CA05.2021
Skills
- Staff Management
- Team Building
- Project Management
- Coaching and mentoring
- Dependable and Responsible
- Microsoft Outlook
- Word and Publisher
- Excel
- PowerPoint
- Canva Pro
- Platforms: Zoom, Webex, Microsoft Teams and Collaborate
Timeline
Staff Services Manager
State Of California, Department Of Social Services
01.2018 - Current
Associate Governmental Program Analyst
State Of California, Department Of Social Services
11.2013 - 01.2018
Licensing Program Analyst
State Of California, Department Of Social Services
10.2007 - 11.2013
Associate of Science - Business Administration
Cosumnes River College