Wendy Sesma
Los Angeles,CA
Summary
Detail-oriented individual with strong communication, teamwork, and project management skills. Ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Take proactive approach in identifying and addressing issues.
Overview
17
17
years of professional experience
Work History
Senior Merchandiser Analyst
Jazwares
09.2018 - 02.2024
- Ensuring orders are processed accurately and efficiently through EDI (Sage X3 and True Commerce), and delivered on time
- Monitoring order status and resolving issues that arise
- Creating and updating system tickets and orders to fulfill client deliverables
- Frequently interacting with customers and B2B vendors
- Collaborated closely with cross-functional teams to facilitate information exchange and improve overall efficiency.
- Served as a subject matter expert within the department, providing guidance and support to colleagues when needed.
- Trained new team members in standard operating procedures, contributing to a consistent and high-quality output across the department.
Customer Service Representative
HB Apparel/ HB Products, LLC
04.2018 - 09.2018
- Respond to customer inquiries by phone, providing order status updates, taking messages, and efficiently transferring calls as needed
- Process orders and ensuring accurate entry and order tracking
- Procure necessary garments for screen-printing, embroidery, or sublimation for clients such as UFC
- Distribute work orders to relevant departments to ensure timely order fulfillment and shipment
- Collaborate with warehouse supervisors to coordinate the efficient flow of orders
- Resolve issues related to missing garments and misprints, ensuring minimal disruption to order processing
- Prepare billing documentation accurately and in a timely manner
Account Manager
Absolute Screenprint
07.2011 - 03.2018
- Provide customers with accurate quotes and efficiently process their orders
- Recommend alternative t-shirt styles when specific styles are on backorder, ensuring customer satisfaction
- Process Hot Topic orders via EDI Trading Partner Management (TPM)
- Collaborate with Hot Topic Vendor Relations to promptly resolve any EDI (TPM) issues
- Prepare and inspect T.O.P samples daily for retail clients including Torrid, Hot Topic, and Box Lunch
- Communicate proactively with other departments to promptly address customer concerns, maintaining constant coordination to ensure all necessary elements are available for accurate and timely order fulfillment
- Resolve minor chargebacks efficiently and professionally
- Seek guidance from upper management for meetings addressing critical issues requiring resolution
- Prepare invoicing documentation
Customer Service
Foamex Innovation
02.2007 - 11.2010
- Respond to customer inquiries via phone and email in a timely and professional manner
- Demonstrate expertise in customer service, with a comprehensive understanding of business procedures and operational processes
- Efficiently process incoming orders while addressing and resolving customer-related issues
- Manage and maintain paperwork, assisting in the preparation of documentation for invoicing purposes
Education
Bachelor’s Degree - Biology
University of California, Los Angeles (UCLA)
Skills
- Efficient order processing
- Effective communication
- Process improvement
- MS Office PowerPoint
- MS Office Excel
- MS Office Outlook
- MS Office Word
- Problem solving
- 2B2 processing
- EDI processing
- Fast paced environment
- Multitasking
- Task prioritization
- Detail Oriented
- Bilingual Spanish
- Client relationship management
- Order management
- Verbal and written communication
- Teamwork
- Organizational skills
- Self motivation
Work Preference
Work Type
Full TimeWork Location
RemoteImportant To Me
Healthcare benefitsPaid sick leaveWork from home optionCareer advancementWork-life balanceCompany CulturePaid time offWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Senior Merchandiser Analyst
Jazwares
09.2018 - 02.2024
Customer Service Representative
HB Apparel/ HB Products, LLC
04.2018 - 09.2018
Account Manager
Absolute Screenprint
07.2011 - 03.2018
Customer Service
Foamex Innovation
02.2007 - 11.2010
Bachelor’s Degree - Biology
University of California, Los Angeles (UCLA)
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