Wendy S Kralick
Ephrata,PA
Summary
I am a motivated worker, who is pleasant and a team player
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
24
24
years of professional experience
Work History
CSR I
Goodville Mutual Casualty Company
New Holland, Pennsylvania
11.2024 - Current
- Entered insureds payments.
- Provided exceptional customer support through phone and online communication channels.
- Resolved client and agents inquiries by utilizing company policies and procedures effectively.
- Worked on spreadsheets tracking various things.
- Managed difficult customer situations with empathy and professionalism consistently.
- Managed high-volume phone calls while maintaining accuracy in information delivery.
Direct Bill Assistant
Lititz Mutual Insurance Company
Lititz, PA
06.2012 - 11.2024
- Accounts receivable: entered customer payments & accounts payable, answering customer & agent phone calls, taking care of company credit cards, reconciling reports.
- Coordinated administrative tasks to streamline office operations and enhance team efficiency.
Accounting Assistant
Colony Business Systems
Lancaster, PA
11.2006 - 06.2012
- Accounts payable: Forecasting invoices that are due or going to be due.
- Imputing Invoices in the system, printing the checks.
- Accounts receivable: Calling customers with past due invoices, applying checks to customers accounts.
- National reports: Matching national accounts with incoming credits and reconciling the accounts.
- Answering the phones when needed.
- Reconciling the petty cash box.
- Processed vendor invoices and expense reports for timely payment approval.
- Reconciled monthly bank statements, ensuring accuracy of financial records.
Administrative Assistant
Northeast Agri Systems
Lititz PA
01.2002 - 11.2006
- Received purchase orders, work orders.
- Entered sales orders.
- Applied customer payments to their accounts.
- Entered vendor invoices in the system.
- Answered incoming calls on 6 lines.
- Greeted customers.
- Various excel spread sheets.
- Managed office supplies inventory, ensuring efficient procurement and organization.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
Education
Associate of Specialized Business Degree - Business Administration
Consolidated School Of Business
Lancaster06-2001
High School - General Studies
Manheim Township High School
Lancaster, PA06-1989
Skills
Customer Service
Accounts Receivable
Accounts Payable
Invoice Coding
Report Reconciliation
Payment Processing
Credit Card Management
Timeline
CSR I
Goodville Mutual Casualty Company
11.2024 - Current
Direct Bill Assistant
Lititz Mutual Insurance Company
06.2012 - 11.2024
Accounting Assistant
Colony Business Systems
11.2006 - 06.2012
Administrative Assistant
Northeast Agri Systems
01.2002 - 11.2006
Associate of Specialized Business Degree - Business Administration
Consolidated School Of Business
High School - General Studies
Manheim Township High School