Alexandra Luera
Blue Cross Blue Shield
San Angelo ,Tx
Summary
Dynamic customer service professional with extensive experience at Blue Cross Blue Shield, excelling in relationship building and critical thinking. Proven track record of enhancing customer satisfaction through effective issue resolution and efficient claims processing. Proficient in data entry and call management, consistently delivering exceptional support and fostering loyalty.
Work History
CSR I
- Assisted customers with inquiries, ensuring accurate information delivery and issue resolution.
- Processed claims and benefits inquiries using internal systems to maintain compliance with company standards.
- Collaborated with team members to enhance service efficiency and improve customer satisfaction ratings.
- Developed knowledge of health insurance policies to provide informed support to clients.
CSR II
- Assisted customers with inquiries regarding loan applications and account management.
- Resolved issues efficiently, enhancing customer satisfaction and loyalty.
- Utilized CRM software to document interactions and track service requests.
- Collaborated with team members to streamline processes for improved service delivery.
Customer Service Representative
- Assisted customers with product inquiries and technical support, enhancing overall satisfaction.
- Processed transactions efficiently using POS systems, ensuring accurate billing and customer records.
- Resolved customer complaints through effective communication, fostering loyalty and repeat business.
- Collaborated with team members to maintain inventory accuracy and product availability on sales floor.
Education
High School Diploma
Skills
Customer service
Active listening
Critical thinking
Data entry
Call center experience
Relationship building
Customer relations
Microsoft outlook
Call management
Appointment scheduling
Timeline
CSR I
Blue Cross Blue Shield
2023 - 2023Read More
CSR II
MOHELA
2022 - 2023Read More
Customer Service Representative
Best Buy
2014 - 2020Read More
Central High School
High School Diploma
Read More