Summary
Overview
Work History
Education
Skills
Timeline
Generic

Wendy Smith

Henderson,NV

Summary

Diligent professional with strong background in quality coordination and process improvement. Proven track record of enhancing operational workflows and ensuring compliance with industry standards. Demonstrated ability in problem-solving and effective communication within cross-functional teams.

Overview

21
21
years of professional experience

Work History

Training and Quality Coordinator

Crocs Inc Warehouse Distribution Center
North Las Vegas, NV
06.2022 - 12.2025
  • Created, maintained, and standardized SOPs for 5+ departments, improving consistency and compliance across warehouse operations.
  • Coordinated training initiatives with engineers and management, supporting safety, workflow accuracy, and operational efficiency.
  • Conducted quality audits to ensure 100% adherence to SOPs, identifying gaps and recommending corrective actions.
  • Provided structured feedback to team leads on multiple projects, improving communication and role clarity.
  • Tracked training records, certifications, and daily operational logs for 100+ employees using Excel and internal systems.
  • Supported WMS-based documentation and reporting to maintain accurate operational records.
  • Assisted with quality control audits.
  • Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
  • Enhanced operational efficiency by streamlining processes for better quality control.

Learning & Development Supervisor

BioLife Plasma Services
North Las Vegas, NV
12.2019 - 06.2022
  • Coordinated training and daily operations for a high-volume plasma donation center serving 100+ donors daily.
  • Trained and onboarded 30+ new hires, managing attendance, completion tracking, and compliance documentation.
  • Delivered recurring training on SOP compliance, ethics, and safety protocols, ensuring regulatory alignment.
  • Supported onboarding sessions by explaining benefits, policies, and wellness programs to new employees.
  • Evaluated training effectiveness through feedback, assessments, and performance metrics for continuous improvement.
  • Collaborated with cross-functional teams to identify learning needs and design targeted interventions.
  • Utilized Learning Management Systems (LMS) to streamline training processes and track employee progress effectively.
  • Maintained training records, reports, and documentation using Microsoft Office tools.

Assist Donor Care Supervisor

Vitalant/United Blood Services
Las Vegas, NV
10.2004 - 08.2019
  • .Coordinated 5 mobile blood drives weekly, managing scheduling, staffing, and quality control for teams of up to 10.
  • Entered, verified, and maintained donor and screening data in compliance with FDA regulations.
  • Supervised donor care staff, ensuring adherence to protocols and quality standards.
  • Mentored and supported donor care staff through ongoing feedback and performance coaching.
  • Conducted root cause analysis on operational errors, preventing the loss of 100+ product units monthly.
  • Collaborated with cross-functional teams to streamline donation processes and enhance workflow efficiency.
  • Maintained accurate documentation, logs, and compliance records in fast-paced environments.
  • Resolved complex donor issues promptly, demonstrating empathy and professionalism while upholding organizational values.
  • Increased donor retention rates by providing exceptional customer service and fostering strong relationships with donors.

Education

No Degree - Yellow Belt

Lean Six Sigma Certification
North Las Vegas, NV
05-2024

Certificate - Leadership building

Dale Carnegie Training of Central Florida
Las Vegas, NV
05.2010

No Degree - Accounting And Business Management

College of Southern Nevada
Las Vegas, NV

GED -

Wilson High School
Hacienda Heights, CA

Skills

  • Team Leadership
  • Quality Assurance
  • Training Needs Assessment
  • Training Program Development
  • Feedback Management
  • Process Improvement
  • Training and development
  • Preventive actions
  • Change control procedures
  • Quality training
  • Relationship building
  • Documentation management

Timeline

Training and Quality Coordinator

Crocs Inc Warehouse Distribution Center
06.2022 - 12.2025

Learning & Development Supervisor

BioLife Plasma Services
12.2019 - 06.2022

Assist Donor Care Supervisor

Vitalant/United Blood Services
10.2004 - 08.2019

Certificate - Leadership building

Dale Carnegie Training of Central Florida

No Degree - Yellow Belt

Lean Six Sigma Certification

No Degree - Accounting And Business Management

College of Southern Nevada

GED -

Wilson High School

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Wendy Smith