WENDY SORENSEN
TAYLORSVILLE,UT
Summary
Friendly administrative and clerical professional experienced in customer-focused, fast-paced environments. Excellent interpersonal, communication, and organizational skills.
Overview
5
5
years of professional experience
Work History
Scheduling Coordinator
Johnson Elite Orthodontics
02.2017 - 01.2019
- Excelled at making each patient feel welcome and comfortable
- Managed administrative tasks such as scheduling patient appointments, answering phones, quickly finding solutions to patient problems and questions, collecting payments, answering company email, maintaining the patient recall system, handling correspondence, keeping up office appearance, and other administrative duties
- Managed daily scheduling conflicts to reduce operational backlogs and support full shift coverage
- Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability
- Resolved issues through active listening and open-ended questioning.
Scheduling Coordinator
Yang Orthodontics
03.2015 - 12.2016
- Regularly won top employee honors
- Served as director of first impressions
- Coordinated full patient experience; handled correspondence with dental offices, patient relations and marketing, and doctor's personal appointments
- Trained new team members on service delivery protocols
Residential Elderly Care Provider, The Curtis Family
10.2013 - 01.2015
- Ensured client safety and well-being
- Created a patient monitoring system to report medication administration, diet, exercise, and emotional needs
- Completed activities of daily living for a patient unable to self-care; assisted with limited mobility
- Helped patient complete range of motion exercises to prevent loss of function during care
- Followed directions of licensed nurses to administer medications and treatments
Education
General Studies
BYU Pathway Connect
Salt Lake City, Utah2021
Near Eastern Studies -
BYU Jerusalem Center
1996
Parks And Recreation
Utah State University
Logan, Utah1996
Skills
- Microsoft Office Suite
- Office Administration
- Customer Relationships
- Multitasking and Time Management
- Inquiry Requests
- Calendar Coordination
- Active Listening Abilities
- Teachable
- Attention to Detail
- Verbal and Written Communication
- Culturally Diverse Experience
- Works Cohesively with Other Employees
- Confidentiality
- Basic Spanish
Timeline
Scheduling Coordinator
Johnson Elite Orthodontics
02.2017 - 01.2019
Scheduling Coordinator
Yang Orthodontics
03.2015 - 12.2016
Residential Elderly Care Provider, The Curtis Family
10.2013 - 01.2015
General Studies
BYU Pathway Connect
Near Eastern Studies -
BYU Jerusalem Center
Parks And Recreation
Utah State University
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