Wendy Stephens
Bethune,SC
Summary
Seeking diligent position in my areas of expertise!
Overview
29
29
years of professional experience
Work History
Toolroom Attendant
TEiC
Duncan, SC
04.2012 - 05.2025
- Supported continuous improvement initiatives by identifying opportunities to optimize tool room operations and sharing findings with management.
- Indexed locations of tools to facilitate quick retrievals from various shops.
- Collaborated with team members to identify necessary tools for projects, ensuring timely availability.
- Improved tool organization and accessibility by implementing a comprehensive inventory system.
- Contributed to cost savings by repairing tools in-house whenever possible.
- Assisted in reducing project delays by promptly fulfilling tool requests from various departments.
- Provided excellent customer service when assisting coworkers with locating specific items or providing recommendations based on project needs.
- Maintained instruments and tools to help team complete job tasks quickly and with accurate outcomes.
- Developed an efficient system for tracking borrowed tools, improving accountability among team members while minimizing misplaced items.
- Facilitated smooth workflow between departments, coordinating timely delivery of requested tools and materials.
- Conducted routine calibration checks on precision instruments to ensure their accuracy and reliability in use cases across various projects.
- Maintained a clean and organized workspace, ensuring compliance with company standards and regulations.
- Reduced tool loss by conducting regular audits and maintaining accurate records.
- Unpacked, inspected and stored new tools according to crib plans.
- Kept inventory of hand tools and gauges calibrated for use.
Journeyman Boilermaker
TEiC
Duncan, SC
04.2012 - 05.2025
- Collaborated with other tradespeople to complete complex projects in a timely manner.
- Prevented boiler malfunctions through thorough inspection of valves, gaskets, and pressure gauges.
- Completed comprehensive preventive maintenance programs on boilers, ensuring optimized performance over their life spans.
- Supported plant operations by troubleshooting system failures and implementing corrective measures promptly.
- Maintained detailed records of completed projects, ensuring proper documentation for future reference.
- Improved workplace safety culture through participation in safety meetings, hazard assessments, and incident reporting procedures.
- Achieved higher levels of accuracy in fabrication tasks by utilizing precise measurement tools and techniques.
- Ensured safe working conditions by adhering to industry safety regulations and guidelines.
- Tightened or replaced bolts and gaskets to repair leaks.
- Measured old structural parts or assemblies to determine dimensional requirements of replacements parts.
- Maintained compliance with all safety procedures from both client and employer.
- Identified issues and addressed each immediately with job foreman.
- Cleaned and maintained boilers and associated equipment to increase efficiency and performance level.
Warehouse Manager
HRS Textiles
Darlington, SC
05.2000 - 08.2010
- Maintained a safe work environment by enforcing strict adherence to OSHA guidelines and company policies.
- Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations, and replacements.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Boosted customer satisfaction through timely order fulfillment and accurate inventory tracking.
- Coordinated with vendors to verify timely delivery of materials and supplies, avoiding delays.
- Offered expertise in inventory management and current stock levels to internal teams and customers to facilitate accuracy and product availability.
- Completed timely and accurate daily logs to keep internal reporting accurate and track materials movements.
- Communicated regularly with cross-functional teams to improve coordination between departments.
- Improved delivery plans with strong scheduling knowledge, organizational skills, and route development expertise.
- Coordinated with sales and marketing teams to ensure accurate inventory levels for promotional campaigns, avoiding stockouts or overstocking.
Customer Service Representative
HRS Textiles
Darlington, SC
03.1996 - 05.2000
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Fostered positive customer service culture within team which led to higher customer satisfaction rates.
- Coordinated with logistics department to expedite shipping for urgent customer orders.
Education
General Studies
Bishopville High SCHOOL
Bishopville06.1989
Timeline
Toolroom Attendant
TEiC
04.2012 - 05.2025
Journeyman Boilermaker
TEiC
04.2012 - 05.2025
Warehouse Manager
HRS Textiles
05.2000 - 08.2010
Customer Service Representative
HRS Textiles
03.1996 - 05.2000
General Studies
Bishopville High SCHOOL