WENDY STEWART
New Castle,DE
Summary
Skilled in empathetic communication and teamwork, I excel in leveraging digital tools for efficient case management, as demonstrated at AmeriHealth Caritas Delaware. My background includes enhancing patient care and streamlining processes, achieving significant improvements in service coordination. Expert in time management and problem-solving, I adeptly educate and connect individuals with critical resources.
Overview
14
14
years of professional experience
Work History
Case Manager DSHP Long Term Services & Support
AmeriHealth Caritas Delaware
Wilmington, DE
08.2022 - Current
- Assists Members who are eligible for LTSS in obtaining the services they need as required by DSHP Plus LTSS in New Castle County Delaware.
- Contribute to the LTSS case management process by performing telephonic and/or face to face assessments for the identification, evaluation, coordination and management of members needs, including physical health, behavioral health, social services and long term services and supports.
- Facilitate person centered planning team meetings to coordinate care and services. Identify, coordinate and assist partipants in gaining access to needed LTSS services and other covered services as well as non-covered medical, social, housing, educational and other services and supports.
- Provides information to participants and conducts monitoring of authorized services and supports for participants.
- Informs participants about available LTSS required needs assessment, the care plan process, service alternatives and service delivery options.
- Informs partipants of their rights and responsibilities as well as assists with the compliance, grievance, and DHS Fair Hearing process.
- Collects additional necessary information, including participant preferences, strengths and goals to inform the development of the Plan of Care.
- Conduct comprehensive health needs assessments annually or more frequently as needed in accordance with requirements.
Case Manager, New Castle County Hope Center
Delaware Center for Homeless Veterans
New Castle, DE
03.2022 - Current
- Assess, plan, implement, monitor and evaluate actions required to meet the client's rehousing and human services needs
- Coordinate and provide care that is safe, timely, effective, efficient, equitable and client-centered
- Handle case assignments, draft Independent Service Plans, review and evaluate case progress and determine case closure
- Help clients achieve greater economic independence and housing stability
- Develop effective working relations and cooperate with other community-based partner teams throughout the entire case management process
- Promote quality and cost effective interventions and outcomes
- Adhere to professional standards as outlined by protocols, rules and regulations
Master Family Service Specialist
State of Delaware, DSCYF/DFS
New Castle, DE
12.2018 - 03.2022
- Manage an average number of cases ranging from simple to complex
- Working with abused, neglected, or exploited clients involving dependency, anti-social behavior, or family dysfunction
- Assessing, planning, developing, implementing, monitoring, and evaluating options and services to meet an individual's human service need
- Providing a range of individual and family counseling to clients within the workload
- Interpreting laws, rules, regulations, standards, policies, and procedures related to the protection of the health, safety welfare rights of clients
- Demonstrate basic understanding of Department/Divisional policies and procedures which have been applied in the current position including but not limited to confidentiality, case management and dispute resolutions
Accounts Payable Coordinator
Burris Logistics
Elkton, MD
04.2015 - 12.2018
- Print/sort and organize invoices to prepare for processing
- Assign correct vendor numbers to invoices
- Match invoices with receipts either manually or in system
- Key in invoices into the system and maintain batch controls
- Process invoices for payment daily
- Research and correct any discrepancies
- Keep payments up to date
- Communicate with vendors effectively via telephone and email
- Work with various departments such as Transportation and Purchasing to solve issues and handle vendor accounts courteously and accordingly
Accounts Payable Clerk
Contemporary Staffing
New Castle, DE
06.2013 - 04.2014
- Performed light clerical work assisting Accounts Payable
- Opened and sorted mail to ensure invoices received by appropriate processor
- Aided in processing simple invoice to ensure vendors received payment
- Organized and scanned invoices into company's online portal for convenient access
Assistant Manager/ Store Lead Associate
Dollar General
Elkton, MD
06.2011 - 06.2013
- Greeted and assisted customers in pleasurable shopping experience
- Assisted in hiring process and training new employees
- Balance all profits and losses daily
- Ensuring all policies and regulations were followed
- Perform tasks as assigned by store manager
- Provided outstanding customer service
Field Practicum Internship Adoption and Foster Care
State of Delaware, DSCYF/DFS
Wilmington, DE
01.2011 - 02.2011
- Conducted visits with clients
- Validated client's current whereabouts and safety
- Formatted, loaded, and transferred updated data into FACTS System
- Performed clerical tasks; filed papers, made copies and phone calls
- Attended meetings and court appointments alongside mentor
Education
Bachelor's degree - Sociology & Women Studies, concentration in Social Welfare, History minor
University of Delaware
Newark, DE12.2012
Paralegal Certificate -
University of Delaware
Wilmington, DE05.2012
Skills
- Effective verbal and written communication skills and the ability to interact empathetically with others including teammates, patients and caregivers
- Teamwork skills that foster collaboration and coordination with colleagues and both internal or external vendors
- Ability to use digital tools to create, manage, evaluate and access information
- Ensures all job duties are handled and delivered correctly and presented with high quality and accountability
- Excellent time management skills-meeting deadlines, learning new skills and problem solving
- Educate, faciliate and connect patients and caregivers to the appropriate materials and resources
Timeline
Case Manager DSHP Long Term Services & Support
AmeriHealth Caritas Delaware
08.2022 - Current
Case Manager, New Castle County Hope Center
Delaware Center for Homeless Veterans
03.2022 - Current
Master Family Service Specialist
State of Delaware, DSCYF/DFS
12.2018 - 03.2022
Accounts Payable Coordinator
Burris Logistics
04.2015 - 12.2018
Accounts Payable Clerk
Contemporary Staffing
06.2013 - 04.2014
Assistant Manager/ Store Lead Associate
Dollar General
06.2011 - 06.2013
Field Practicum Internship Adoption and Foster Care
State of Delaware, DSCYF/DFS
01.2011 - 02.2011
Bachelor's degree - Sociology & Women Studies, concentration in Social Welfare, History minor
University of Delaware
Paralegal Certificate -
University of Delaware