Summary
Overview
Work History
Education
Skills
Volunteer Work
Timeline
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Wendy Taylor

Scotia,NY

Summary

Accomplished Supervisor focused on meeting customer expectations and achieving company goals. Exceptional knowledge of cost-reduction methods and streamlining production processes. Organized and dependable with a calm positive attitude. Successful at managing multiple priorities with solid customer service, resourcing, sales and finance experience. Very proud of the relationships built with clients, vendors and co-workers.

Overview

34
34
years of professional experience

Work History

Promotional Products Supervisor

Velocity
08.2005 - Current
  • Oversee daily operations of promotional department, increase team productivity, ensuring smooth workflow and on-time deliveries.
  • Grow relationships with clients and vendors through consistent communication and excellent service.
  • Increased sales by 40% and gross profit margin by 13% since 2019.
  • Evaluate employee performance - coach and train to improve weak areas.
  • Interview, hire and train new employees.
  • Offer ideas for promotions to create new sales and increase gross profit margin.
  • Enforce company policies and objectives.

Outside Sales Account Manager

Amsterdam Printing
02.1990 - 08.2005
  • Increased sales revenue by building and maintaining strong relationships with clients, managed over 2500 client accounts.
  • Expanded client base through prospecting/networking.
  • Achieved and exceeded sales targets consistently. Top 2% in sales every year (out of 120 sales reps)
  • Trainer for new hires
  • Member of Safety Committee
  • Co-founded Emergency Response Team (ERT)
  • Contacted new and existing customers to discuss ways to meet needs through specific products and services

Education

Excel, Microsoft

Pryor Learning Seminars
Schenectady, NY
03.2018

First Aid - CPR - First Responder

Fulton Montgomery Community College
2009

Medical Transcription

Stratford Career Institute
1991

High School Diploma -

Schenectady High School
Schenectady, NY
09.1981

Skills

  • Project Management
  • Customer Service
  • Organizational Skills
  • Time Management
  • Strategic Planning
  • Process Improvement
  • Negotiation
  • Vendor Selection
  • Financial Management
  • Training and Mentoring

Volunteer Work

House Manager for Schenectady Civic Players - a Performing Arts Theater in Schenectady, New York

Also actively affiliated with the charities ‘Things of My Very Own’, ‘Stars for Our Troops’, and the 'Cancer Center at Albany Med'

I feel that it is of the utmost importance to give back to my community. 

Timeline

Promotional Products Supervisor

Velocity
08.2005 - Current

Outside Sales Account Manager

Amsterdam Printing
02.1990 - 08.2005

Excel, Microsoft

Pryor Learning Seminars

First Aid - CPR - First Responder

Fulton Montgomery Community College

Medical Transcription

Stratford Career Institute

High School Diploma -

Schenectady High School

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