Wendy Troutman
Bon Secours/ Mercy Health
Amelia,OH
1
Certification
19
years of professional experience
Detail-oriented healthcare professional with experience supporting case management, Medicare rights processes, and insurance pre-authorizations. Trusted for accurate scanning, faxing, filing, and EHR updates in Epic. Brings strong organization and dependable communication to patient care teams.
Work History
Case Management Assistant /Certified Registered Medical Assistant
3 Years- Insurance pre-authorization requests through portals
- Communicated with patients, families, about their status while in the hospital according to Medicare guidelines.
- Scanned, faxed, documented all case management paperwork accurately in electronic medical records. (Epic)
- Organized all documents into files
Clinical Supervisor for Resident Clinic
10 Years- Supervised clinical staff, ensuring safe patient care and adherence to hospital policies
- Coordinated daily staffing assignments, balancing patient acuity and unit coverage needs
- Monitored patient, updated patient charts, and acquired vitals while checking each patient for their appointments
- Reviewed charting for accuracy, completeness, and compliance with documentation standards
- Faxed, scanned, updated patient charts accurately in Epic
- Responsible for pre-certs, filling out FMLA / Patient assistance forms
Registerd Medical Assistant /Phlebotomist
15 Years 4 Months- Performed patient intake, recorded vital signs, and prepared exam rooms for clinical visits.
- Documented histories, medications, and care instructions in electronic health records with accuracy.
- Assisted providers with in-office procedures, specimen collection, and clinical equipment preparation.
- Coordinated appointment scheduling, referrals, and follow-up communications to support patient flow.
- Lab and blood collection, EKG's , Scheduled Outside testing
Education
Registered Medical Assistant - Medical Assisting / Phlebotomy
Skills
Case management scheduling
Medicare patient outreach
Case planning
Case analysis
Motivational interviewing
Patient advocacy
Document management
Insurance pre-certifications
Certification
- Registered Medical Assistant - CPR Certified - Case Management Assistant [2007-Present)
Sunshine Award recipient 2 times. Nominated 4 times
Each month a Hospital employee will receive nominations for the sunshine award. This award is given to the employee that went above and beyond their job. The employee can receive a nomination from a co-worker or a patient they took care of. I received two awards in 2025 and was nominated 2 times in 2026
Timeline
Case Management Assistant /Certified Registered Medical Assistant
Bon Secours/ Mercy Health
10.2023 - CurrentRead More
Clinical Supervisor for Resident Clinic
Bon Secours/ Mercy Health Hospital
02.2013 - 02.2023Read More
Registerd Medical Assistant /Phlebotomist
Tri Health Physicians
10.2007 - 02.2023Read More
Ross Medical Education Center
Registered Medical Assistant from Medical Assisting / Phlebotomy
Read More