Wendy Vang
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Adept at quickly learning new technologies and processes for driving success.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Health Improvement Specialist
UCare Minnesota
11.2022 - Current
- Followed all company policies and procedures to deliver quality work.
- Interpreted member's needs and introduced services to fit specific needs.
- Collaborated with internal departments to align with organizational goals.
- Optimized member experience by delivering superior member outreach and providing culturally congruent support.
- Supported new programs and initiatives to improve organizational growth.
Community Response Team Lead
UCare Minnesota
01.2022 - 11.2022
- Trained new team members by creating job aids and leading training sessions on organizational and systematic workflow processes.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment for positive member experiences.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Tracked team productivity and metrics to ensure optimal team performance.
- Generated action lists and monitored call recordings of team members to support ongoing productivity and areas of growth.
- Conducted culturally congruent outbound telephonic outreach, provided education and support aligned with individual needs and barriers.
- Supported community events to educate on importance of health insurance and bring the organizational presence to the community.
- Created culturally congruent mental health resource sheets to meet members where they are at and create a safe space to discuss mental health.
Community Health Worker
UCare Minnesota, Aerotek Recruiting And Staffing
12.2020 - 01.2022
- Helped vulnerable individuals navigate complex healthcare system.
- Addressed member concerns and provided support to vulnerable demographics.
- Conducted telephonic outreach during the Covid-19 pandemic to ensure the safety of members by providing education, assessing individual needs, and connecting member to resources relating to socioeconomic needs while educating on the importance of Covid-19 vaccines.
Education
Associate of Science - Nursing
Century College
White Bear Lake, MN05.2020
Skills
Staff Training
Process Improvements
Problem Solving
Communication Skills
Time Management
Prioritization
Microsoft Outlook
Microsoft Word
Altruista Tableau
Languages
English
Native or Bilingual
Hmong
Native or Bilingual
Certification
- Register Nurse - Minnesota Board of Nursing- 2020 to current. License# 2486273
- BLS for Health Care Providers Training - American Heart Association
- Personal Care Training - Certificate# PCA6186222070706
References
Jennie Paradeis
Delegation and Enrollment Manager
Care Coordination and LTSS
jparadeis@ucare.org
612-280-1608
Dolores Johnson
Case Manager Senior - MSS
djohnson2@ucare.org
612-310-4550
Timeline
Health Improvement Specialist
UCare Minnesota
11.2022 - Current
Community Response Team Lead
UCare Minnesota
01.2022 - 11.2022
Community Health Worker
UCare Minnesota, Aerotek Recruiting And Staffing
12.2020 - 01.2022
Associate of Science - Nursing
Century College
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