Wendy Vega
Kissimmee,FL
Summary
Customer-focused professional with 20+ years of experience in federal healthcare support and luxury hospitality. Promoted to CRS Tier 2 at Maximus Federal for outstanding performance, accuracy, and problem-solving. Recognized for delivering compassionate customer service, resolving complex claims and Durable Medical Equipment (DME) inquiries, and thriving in fast-paced, high-volume remote call center environments.
Overview
23
23
years of professional experience
1
1
Language
Work History
CRS Tier 2
Maximus Federal
08.2020 - Current
- Resolve complex healthcare benefits, claims, and DME inquiries.
- Promoted to Tier 2 based on performance, accuracy, and customer satisfaction.
- Handle a consistently high volume of inbound calls while maintaining professionalism, empathy, confidentiality, and compliance.
- Support escalated cases and assist with training and knowledge sharing.
- Remote
In-Room Dining Order Taker
Warwick New York Hotel
New York
09.2006 - 03.2020
- Delivered exceptional service to VIP guests, processed orders/payments, and coordinated with multiple departments to ensure seamless service.
Executive Lounge Hostess
Hilton New York Midtown
New York
09.2003 - 03.2020
- Provided personalized service to corporate and VIP guests while resolving concerns and supporting daily lounge operations.
Education
High School Diploma -
Walton High School
Skills
- Customer Service
- Claims Processing
- Durable Medical Equipment (DME)
- Federal Healthcare Programs
- High-Volume Call Center
- Remote Work
- De-escalation
- Problem Resolution
- Compliance
- Training & Mentoring
- Microsoft Office
- Hospitality & VIP Service
Languages
Spanish
Native or Bilingual
Timeline
CRS Tier 2
Maximus Federal
08.2020 - Current
In-Room Dining Order Taker
Warwick New York Hotel
09.2006 - 03.2020
Executive Lounge Hostess
Hilton New York Midtown
09.2003 - 03.2020
High School Diploma -
Walton High School