Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Wendy Villalba

Houston,TX

Summary

I am a personable individual looking to increase my responsibility in the retail environment. My strong customer service skills and work ethic can contribute to the growth of this progressive organization.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Lead Cashier

Ulta
Houston, TX
11.2023 - Current
  • Process sales, returns and exchanges efficiently while adhering to company policies.
  • Manage the checkout process by monitoring long lines and calling additional staff if needed.
  • Ensure accuracy of all transactions by verifying prices, quantities, discounts.
  • Stay informed of current promotions, exchange and refund policies, pricing structures.
  • Perform side duties such as cleaning or organizing shelves when time permitted.
  • Address customer complaints promptly while remaining professional in challenging situations.
  • Utilize point-of-sale system effectively while maintaining data integrity in all transactions.
  • Provide guidance on difficult transactions or inquiries from customers regarding products or services offered in the store.
  • Greet customers and provided excellent customer service.

Esthetician Student

Ridica's Cosmetology and Barber School
Houston, TX
01.2023 - 07.2023
  • Completed 750 hours of Esthetics training. Passed written and practical state board exams.

Business Operations Analyst

JP Morgan Chase
Houston, TX
09.2010 - 11.2022
  • Team Lead
  • Graded calls, cases and letters for the Chase Executive Office Specialists.
  • Closed cases from the Consumer Financial Protection Bureau and Office of the Comptroller of the Currency in the regulatory portals.
  • Participated in internal calibrations.
  • Assisted upper management with interviews for potential job candidates and new hire training.
  • Provided excellent customer service with problem solving techniques.
  • Acted as a liaison between upper management and branch personnel.
  • Resolved all issues in a timely and effective manner while maintaining the quality of service.
  • Exceeded customer service expectations with multiple recognitions by upper management, customers and peers.

Education

Associate of Applied Science -

Queensborough Community College of The City University of New York
Oakland Gardens, NY
06-1992

Skills

  • Self-starter
  • Bilingual
  • Strong organizational skills
  • Ability to multi-task
  • Energetic and detail oriented
  • Can work with little to no supervision
  • Excellent communication skills
  • Ability to communicate in a positive and effective manner
  • Can move quickly in a fast paced environment
  • Detail oriented
  • Reliable

Certification

  • Licensed Estetician

Timeline

Lead Cashier

Ulta
11.2023 - Current

Esthetician Student

Ridica's Cosmetology and Barber School
01.2023 - 07.2023

Business Operations Analyst

JP Morgan Chase
09.2010 - 11.2022

Associate of Applied Science -

Queensborough Community College of The City University of New York

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Wendy Villalba