Wendy Visser
Cedar City,Utah
Summary
Dynamic professional with extensive experience in office management and superior customer service. Proven ability to enhance operational efficiency and foster positive relationships. Skilled in data entry and problem-solving, consistently delivering exceptional support while managing high-volume tasks. A dedicated team player committed to achieving organizational goals.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Customer Service
RCS RMC Inc.
Cedar City, UT
01.2025 - 03.2025
- Receive and process distributor, dealer and consumer orders through various outlets and website platforms.
- Generated work orders and packing slips for orders and deliver to the proper personnel for fulfillment.
- Answer customer inquiries via telephone and email.
- Greeted customers in a friendly and welcoming manner. Organized office and improved functionality of all filing and murchandise.
Receptionist/Medical Office Manager
Color Country Pediatrics
Cedar City, UT
12.2016 - 02.2024
- Answering high-volume calls, scheduling appointments, entering patient data, collecting payments, completing referrals, processing medication refills and requests, handling prior authorizations, managing medical records, and ensuring compliance with HIPAA.
- Oversee front-office staff and ensure that proper protocol is being followed.
- Manage and monitor office supply inventory, placing new orders as needed.
- Maintained office books, including payments, receipts, and payroll.
- Liaison for billing company regarding credentialing, provider, and patient concerns.
Medical Office Secretary/ LMT
Cedar Ridge Family Medicine
Cedar City, UT
09.2014 - 07.2016
- Greet all parents in a friendly manner and capture their personal, medical, insurance information, and verified insurance eligibility.
- Answering high-volume calls, scheduling appointments, patient data entry, collecting payments, managing medical records, and ensuring compliance with HIPAA.
- Assisted the chiropractor with applying heat, the TENS unit, stretching patients, and performing pre-adjustment massages.
Education
Licensed Massage Therapist - Massage Therapy
Utah College of Massage Therapy
Lindon, Utah09.2014
High School Diploma - General Studies
Piute High School
Junction, Utah05.2008
Skills
- Office Management
- Data entry
- Human Resources
- Problem solving
- Communication
- Team player
- Type 55 wpm
- Superior customer service
Volunteer Experience
President and Treasurer of Family Readiness Group for 222nd Bravo Battery, St. George, Utah, 07/01/17, 11/01/21, Organize events for National Guard members., Provided support as needed for family members during deployment., Managed funds for the FRG., Communicated with 1st Sergeant of the unit for events and regarding funds.
Certification
- CPR/AED & First Aid -Expires May 2026
Timeline
Customer Service
RCS RMC Inc.
01.2025 - 03.2025
Receptionist/Medical Office Manager
Color Country Pediatrics
12.2016 - 02.2024
Medical Office Secretary/ LMT
Cedar Ridge Family Medicine
09.2014 - 07.2016
Licensed Massage Therapist - Massage Therapy
Utah College of Massage Therapy
High School Diploma - General Studies
Piute High School