Wendy Waltz
Mitchellville,IA
Summary
Enthusiastic Unit Secretary eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of the needs and demands of a high volume medical unit. Motivated to learn, grow and excel in the medical field.
Overview
35
35
years of professional experience
Work History
Associate Teacher, Mitchellville Elementary
Southeast Polk Community School District
Mitchellville, IA
08.2017 - Current
- Follow IEPs to foster student learning objectives and educational strategies, in addition to applying instruction and methods to support goals.
- Redirected students using Positive Behavior Support (PBS).
- Cultivated connections and strong student rapport to foster classroom engagement, in addition to recording student progress to inform school administration.
- Communicated nonverbally with children to provide comfort, encouragement and positive reinforcement.
- Delivered effective and differentiated instruction to diverse developmentally challenged students.
- Resolved conflicts and negotiated mutually beneficial agreements.
- Maintained excellent attendance record, consistently arriving to work on time.
- Assist in day to day instructional activities to assist teacher.
Disease Management Quality Assurance Assistant
Iowa Foundation For Medical Care/IME
West Des Moines, Iowa
10.2001 - 06.2020
- Performed general office duties, including answering multi-line phones, routing calls and messages and greeting visitors.
- Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
- Composed internal memos and external correspondence for senior management and reviewed all documentation to eliminate errors.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
- Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes.
- Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
- Created PowerPoint presentations for business development purposes.
- Coordinated domestic and international travel arrangements, including booking airfare, hotel and ground transportation.
- Routed incoming calls and faxes and drafted detailed messages to expedite response.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Supported CEO through personal document management, calendar organization and collateral preparation for meetings.
- Created reports, correspondence and procedure manuals.
- Distributed educational materials to all clients.
- Manged database to determine patient needs and access for Patient Coordinators.
Unit Secretary/Monitor Technician, Pulmonary Care
Hardin Memorial Hospital
Elizabethtown, KY
12.2011 - 07.2014
- Organized paperwork such as charts and reports for office and patient needs.
- Facilitated organized record retrieval and access by maintaining filing system for both in-house and discharged residents.
- Received, recorded and addressed incoming and outgoing communication via telephone and email.
- Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
- Located, checked in and pulled medical records for patient appointments and incomplete charts.
- Organized patient files and streamlined operations to improve efficiency.
- Interpreted tests and identified arrhythmias and heart abnormalities on patient's monitor and reported to cardiologist.
- Prepared Holter Monitor equipment for multiple medical units within the hospital.
- Monitored patients' heart rhythms and functions through cardiac monitoring strips.
Senior Secretary, Radiation Oncology
Lake Forest Hospital
Lake Forest, Illinois
10.2008 - 06.2011
- Answered phone calls and messages for Radiation Oncology physicians, scheduling appointments and handling patient inquiries.
- Maintained current and accurate medical records for over all patients.
- Organized patient files and streamlined operations to improve efficiency.
- Carried out front office duties utilizing data entry skills in framework of medical database.
- Kept detailed records of office inventories and placed orders for more supplies.
- Organized paperwork such as charts and reports for office and patient needs.
- Facilitated organized record retrieval and access by maintaining filing system for both in-house and discharged residents.
- Maintained office supplies inventory by checking stock and ordering new supplies as needed.
- Coordinated front office duties, including customer service, patient scheduling and billing.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Located, checked in and pulled medical records for patient appointments and incomplete charts.
- Assisted in organizing a Relay for Life event by contacting local businesses and volunteers to cater and set up venues at the event.
Unit Secretary
Iowa Methodist Medical Center
Des Moines, Iowa
09.1990 - 09.2001
- Organized paperwork such as charts and reports for office and patient needs.
- Completed skilled administrative work to support all office staff and operational requirements.
- Received, recorded and addressed incoming and outgoing communication via telephone and email.
- Maintained current and accurate medical records for over all Emergency Department patients.
- Organized patient files and streamlined operations to improve efficiency.
- Carried out front office duties utilizing data entry skills in framework of medical database.
- Located, checked in and pulled medical records for patient care and charting.
- Managed all incoming calls to the Emergency Department and appropriately dispatched calls to necessary staff or other departments.
Education
High School Diploma -
Ankeny High School
Ankeny, IA05.1990
Skills
- Group and individual instruction
- Early Childhood Education
- Transitional support
- Scheduling
- Medical terminology
- Relationship development
- Organization
- Special Education
- Monitoring outcomes
- Student progress reporting (following IEP guidance)
- Appointment Setting
- Telephonic Customer Support
- Problem resolution
- Customer service
Timeline
Associate Teacher, Mitchellville Elementary
Southeast Polk Community School District
08.2017 - Current
Unit Secretary/Monitor Technician, Pulmonary Care
Hardin Memorial Hospital
12.2011 - 07.2014
Senior Secretary, Radiation Oncology
Lake Forest Hospital
10.2008 - 06.2011
Disease Management Quality Assurance Assistant
Iowa Foundation For Medical Care/IME
10.2001 - 06.2020
Unit Secretary
Iowa Methodist Medical Center
09.1990 - 09.2001
High School Diploma -
Ankeny High School