Work Preference
Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
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Wendy Warden
Open To Work

Wendy Warden

Harrisburg,United States

Work Preference

Job Search Status

Open to work
Desired start date: Open to discussion

Desired Job Title

Front Desk Associate

Work Type

Full Time

Location Preference

On-SiteHybrid
Location: Harrisburg, United StatesEugene, ORSpringfield, ORCorvallis, OR
Open to relocation: Yes

Salary Range

1/hr - 30/hr

Important To Me

Career advancementWork-life balanceCompany CultureHealthcare benefits401k matchPaid time off

Summary

Dynamic Front Desk Supervisor with extensive experience in patient check-in and clinic operations. Streamlined processes to enhance efficiency, improving patient satisfaction through prompt service and effective complaint resolution. Proven track record in financial accuracy and appointment scheduling, achieving a 15% reduction in wait times. Specializes in fostering positive patient experiences and optimizing team collaboration for seamless clinic functionality.

Overview

10
10
years of professional experience

Work History

Front Desk Supervisor

Pacific Northwest Surgery Center
10.2023 - Current
  • Oversee front desk operations, ensuring smooth clinic openings and closings.
  • Manage insurance verification and patient check-in processes.
  • Confirm patient demographics and address inquiries effectively.
  • Schedule check-in calls for upcoming appointments and collect co-pays.
  • Streamlined patient check-in process, enhancing efficiency.
  • Improved patient satisfaction by addressing concerns promptly.
  • Maintained accurate financial records through diligent payment posting.

Front Desk Associate

The Corvallis Clinic
02.2023 - 10.2023
  • Manage front desk operations, ensuring efficient patient flow and communication.
  • Handle incoming calls, verify insurance details, and schedule appointments.
  • Check in patients and prepare their charts for the following day.
  • Answered phones promptly, enhancing patient experience.
  • Verified insurance details, ensuring accurate patient records.
  • Scheduled appointments, optimising clinic efficiency.
  • Checked in patients, streamlining check-in process.

Care Advisor

New Horizons In- Home Care
10.2022 - 02.2023
  • Manage inquiry calls for care services.
  • Schedule in-home assessments for new clients.
  • Coordinate with case workers from Senior and Disabled Services, Veterans Administration, and OPI for service authorizations.
  • Collaborate with scheduling staff to create caregiver schedules.
  • Follow up with care managers to confirm client onboarding, secure authorizations, and collect deposits.
  • Organize start dates and introductions with care managers.
  • Handled 100+ inquiry calls weekly, ensuring timely responses.
  • Scheduled over 50 assessments monthly, enhancing client acquisition.
  • Streamlined coordination with case workers, improving service efficiency.
  • Developed effective scheduling processes, increasing caregiver utilisation.

Patient Access Representative

Peacehealth Riverbend Hospital
05.2022 - 10.2022
  • Facilitate patient check-in for surgeries and appointments.
  • Manage scheduling and cancellations of patient appointments.
  • Verify patient identity and demographic details to ensure accurate records.
  • Collaborate with healthcare teams to streamline patient access processes.
  • Ensured timely patient check-in, enhancing operational efficiency.
  • Streamlined appointment scheduling, reducing wait times by 15%.
  • Verified demographic information, maintaining 100% data accuracy.

Patient Access Representative

Peacehealth Riverbend Hospital
10.2016 - 05.2022
  • Serve as first point of contact for patients in emergency medical care.
  • Verify patient identity and demographic information.
  • Ensure accurate medical insurance verification and assess eligibility for financial assistance programs.
  • Attend educational courses to maintain proficiency in medical electronic records.
  • Verified patient identity and demographics in high-pressure settings.
  • Ensured accurate insurance verification, facilitating timely care.
  • Attended training courses, enhancing skills in electronic record systems.

Certified Nursing Assistant II

Peacehealth Riverbend Hospital
02.2016 - 10.2016
  • Monitor and record patient vital signs including temperature, pulse, respiration, and blood pressure.
  • Assist patients with daily living activities such as bathing, eating, dressing, grooming, and providing companionship.
  • Collaborate with healthcare team to ensure quality patient care.
  • Recorded vital signs accurately, enhancing patient monitoring.
  • Supported patients in daily activities, improving overall well-being.
  • Fostered companionship, contributing to patient comfort and satisfaction.

Education

Associates of Occupational Sciences - Limited X-Ray

Skills

  • Electronic Medical Records Expert
  • Multi-line Phone Switchboard Expert
  • Patient Scheduling Expert
  • Insurance Verification Expert
  • Effective Communication Expert
  • Team Collaboration Expert

Personal Information

Title: Front Desk Supervisor

Timeline

Front Desk Supervisor

Pacific Northwest Surgery Center
10.2023 - Current

Front Desk Associate

The Corvallis Clinic
02.2023 - 10.2023

Care Advisor

New Horizons In- Home Care
10.2022 - 02.2023

Patient Access Representative

Peacehealth Riverbend Hospital
05.2022 - 10.2022

Patient Access Representative

Peacehealth Riverbend Hospital
10.2016 - 05.2022

Certified Nursing Assistant II

Peacehealth Riverbend Hospital
02.2016 - 10.2016

Associates of Occupational Sciences - Limited X-Ray

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