Summary
Work History
Skills
Timeline
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Wendy Wilder

Chicago,IL

Summary

Dynamic professional with a proven track record at Envision Unlimited, enhancing customer satisfaction and employee performance. Skilled in analytical thinking and expert problem-solving, adept at documentation management and customer relations. Achieved significant project successes through cross-functional collaboration and innovative training programs.

Work History

Lead Community Leaving Specilaist

Envision Unlimited
  • Followed all company policies and procedures to deliver quality work.
  • Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
  • Collaborated with cross-functional teams to achieve project goals on time and within budget.
  • Implemented new training programs for staff, leading to higher employee retention rates and better overall performance.

Direct Support Professional

Misericordia
  • Maintained clean, safe, and well-organized patient environment.
  • Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.

Marketing Associate

BluePay Processing
  • Collaborated with sales team to drive revenue growth, implementing data-driven marketing tactics.
  • Managed cross-functional projects, ensuring timely delivery of high-quality marketing materials.
  • Evaluated competitor marketing strategies, identifying opportunities for differentiation and competitive advantage.

Skills

  • Customer relations
  • Expert problem solving
  • Analytical thinking
  • Documentation management

Timeline

Lead Community Leaving Specilaist

Envision Unlimited

Direct Support Professional

Misericordia

Marketing Associate

BluePay Processing

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Wendy Wilder