Wendy Will
Los Angeles,CA
Summary
Results-focused Cosmetologist dedicated to maximizing satisfaction and retention with proactive attention to individual customer needs. Smoothly handles questions and resolves concerns with great problem-solving abilities and attention to detail. Multitasks and manages time well to consistently meet performance targets.
Overview
15
15
years of professional experience
Work History
Esthetician
Wendy Will Esthetics
Culver City, CA
03.2019 - Current
- Fostered friendly, warm, and exceptional customer experience.
- Sterilized equipment for patient treatments.
- Recommended retail products for at-home use.
- Developed customized facial treatments for individual clients to address specific skin care needs.
- Analyzed skin condition and made appropriate product recommendations.
- Advised clients on proper home-care regimens.
- Performed waxing, body wrap application, and gentle exfoliation to improve overall skin condition.
- Assessed condition of clients' skin in order to make recommendations to improve skin quality.
Esthetician
Bliss Spa
Los Angeles, CA
07.2017 - 12.2019
- Created repeat business by developing long-term relationships with regular customers.
- Performed consultations for patients before scheduling treatments.
- Informed guests of appropriate products available to increase retail sales.
- Performed special anti-oxidant, acne, and microdermabrasion facial services.
- Welcomed clients arriving for appointments.
- Educated patients on treatment options.
Cosmetologist
Dysona Salon
Los Angeles, CA
01.2010 - 05.2015
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Demonstrated high level of customer service to increase retention and satisfaction.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Answered phone calls and emails to schedule client appointments.
- Attended regular trainings and workshops to maintain cosmetology license and stay current on technique and skills.
Hairstylist
A Style Of Your Own Salon
Los Angeles, CA
08.2008 - 06.2009
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Processed payments, entering sales in register for prompt customer service.
- Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.
- Educated customers on products to maximize benefits.
- Completed safety training and certifications to minimize risk of infection or injury to customers.
- Trimmed, cut, and shaped hair and hairpieces based on customer preference.
Education
Associate of Arts - Business
Los Angeles Trade Technical College
Los Angeles, CA02.2023
Licensed - Skin Therapy
Los Angeles Trade Technical College
Los Angeles, CA06.2017
Licensed - Cosmetology
Marinellos School of Beauty
Inglewood, CA12.2007
Skills
- Excellent Team Player
- Sanitization
- Supply Management
- Customer Consultation
- Sales Background
Timeline
Esthetician
Wendy Will Esthetics
03.2019 - Current
Esthetician
Bliss Spa
07.2017 - 12.2019
Cosmetologist
Dysona Salon
01.2010 - 05.2015
Hairstylist
A Style Of Your Own Salon
08.2008 - 06.2009
Associate of Arts - Business
Los Angeles Trade Technical College
Licensed - Skin Therapy
Los Angeles Trade Technical College
Licensed - Cosmetology
Marinellos School of Beauty