Wendy Wilson
Bowling Green,KY
Summary
Highly motivated employee with a desire to take on new challenges. Adept at working effectively, unsupervised, and quickly mastering new skills. Strong problem-solving abilities and a proven track record of fostering strong relationships with leadership and team members. Focused on supporting team success and achieving positive results.
Overview
35
35
years of professional experience
Work History
Customer Service Representative
Metropolitan Nashville Airport Authority (MNAA)
Nashville, TN
07.2023 - Current
- Answered customer inquiries and provided accurate information regarding directions and services in and around the airport.
- Organized lost and found items as needed.
- Kept track of lost and found items according to airport policy.
- Handled lost and found items, ensuring proper logging and return to owners.
- Developed and implemented strategies to improve departmental performance.
- Fostered a positive and inclusive work environment, promoting teamwork and collaboration.
PXT OC Coordinator II, Ops HR
Amazon
Nashville, TN
09.2021 - 12.2023
- Resolved personnel issues regarding human resources matters needing clarification, submissions, and corrections.
- Assisted Site HR with the Temporary Schedule Adjustment (TSA) process.
- Worked on job abandonment (JA) cases in the 'OMNI' application.
- Worked on negative UPT cases for multiple sites.
- Responsible for sites in the Ready Points Management process.
- Assisted sites with managing and auditing the absence submission infractions (ASIs).
- Handled the associate's termination process.
- Worked with Excel files and quips for the teams.
- Assisted ERC with calls regarding HR inquiries.
Seasonal Safety Specialist
Amazon
Lebanon, TN
12.2019 - 09.2022
- Contributed to procedural and operational audits
- Conducted regular inspections of facilities to check compliance with fire, hazard and safety guidelines
- Conducted safety audits and investigated any safety concerns and or quality issues
- Responded to emergency situations in most ways possible
- Created projects throughout the FC to promote associate engagements that increased morale, wellness and demonstrate associate appreciation
- Created and implemented a rack repair quip and a location chart to monitor all potential safety concerns and or barriers that could create a huge safety hazard
- Remained calm while interviewing and investigating subjects, collecting evidence and pressing for further information
- Interpreted local, state, and federal laws to conduct accurate and thorough investigations of OSHA Standard 29 CFR 1910 compliance
Customer Returns Processor
Amazon
Shepherdsville, KY
11.2018 - 09.2019
- Inspected customer returns for damage, identifying manufacturing defects and distinguishing from customer or delivery damage to evaluate return eligibility
- Restored returned products to saleable condition, verifying correct packaging and labeling before completing the return product
- Kept each processor stocked with all necessary PPE and processing supplies in order to increase productivity
- Liaised between customers and the Amazon seller to expedite returns and meet customer satisfaction
Assistant Club Manager
Lincoln Trail Golf Course
Vine Grove, KY
10.2011 - 12.2017
- Coordinated maintenance and cleaning activities to keep club in top shape for members
- Boosted business with special events and successful marketing strategies
- Managed club's business and financial records, including paying employees and securing necessary permits
- Executed business strategies to boost revenue and penetrate new markets through implementation of partnering with a company that highlighted the company and allowed more growth
- Checked equipment and monitored common areas to maintain neatness, organization and proper upkeep while remaining vigilant on safety
Store Manager
Dollar General
Donelson, TN
09.2007 - 03.2010
- Improved store status by implementing process improvements and identifying performance gaps for corrective action.
- Processed daily paperwork, balanced register drawers, produced schedules, and prepared deposits.
- Delivered excellent customer service, and adhered to standard practices to maximize sales and minimize shrinkage.
- Oversaw POS operations, and cash management.
- Oversaw merchandising, displays, signage, decorations, and cleaning to maintain safety.
- Updated store pricing, signage, and merchandising to promote specials, sales, and discounts.
- Strengthened workflow productivity by hiring, managing, and developing top talent.
- Corrected operational discrepancies by developing and executing process improvements.
- Balanced sales, reconciled cash, and made bank deposits to facilitate opening and closing duties.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Updated and maintained store signage and displays.
VIP Cocktail Server
Gold Strike Casino Resort Tunica Ms
Tunica, MS
08.2002 - 05.2006
- Recommended and served alcoholic beverages to patrons during high-volume shifts.
- Addressed concerns or complaints quickly to improve service, and escalated more advanced issues to management for resolution.
- Closely monitored customers' intoxication levels, discontinued alcohol service, removed them from the premises, or requested assistance from security.
- I took drink orders from the tables and bar area, and relayed them to the bartenders.
- Created rapport with new and returning patrons to foster guest satisfaction.
- Maintained tidiness and organization throughout the bar area.
Assistant Store Manager
Wal-Mart
Greenville, MS
07.1999 - 06.2001
- Assessed, optimized and elevated operations to target current and expected demands
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage
- Prioritized sanitation, safety and health standards in work areas to meet OSHA requirements
- Executed strong negotiation skills to see both sides and worked to reach agreements to satisfy both parties
- Performed sensitive and confidential investigations into onsite injuries/accidents, thefts or any other issues in the workplace detailing all incidents in the reports for submission to Operations
Customer Service Manager
Kroger Food Store
Greenville, MS
07.1990 - 06.1999
- Identified vacancies and recruited, interviewed and selected best applicants through the Gallop poll training
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints
- Assessed and filtered resumes from potential job candidates to determine qualified individuals
- Prepared employees for assignments by establishing and conducting orientation and training programs
- Oversaw POS operations and cash management to reduce errors
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage
Education
Certification Success Real Estate - School Courses To Become A Realtor In TN And MS
01.2007
Northwest Community College - Algebra l, ll, Lit l, History l, ll, Spanish l, Biology l
01.2004
Southern Arkansas University - Business Law l, Speech l, ll, Comp. l, ll, Math-Basic, History l
01.1990
Skills
- Relationship building
- Friendly, positive attitude
- Effective organizational skills
- Visual merchandising skills
- Inventory Oversight Proficiency
- Root cause analysis
- Project management
- Problem-solving abilities
- Effective team leadership
- Workforce training
- Analytical decision-making
- Workplace motivation
- Detail-oriented mindset
- Reliable and accountable
- Multitasking
- Time management abilities
- Flexible and adaptable
- Public speaking
- POS systems and ordering platforms
- Inventory management
- Safety compliance
- Lost and found management
Timeline
Customer Service Representative
Metropolitan Nashville Airport Authority (MNAA)
07.2023 - Current
PXT OC Coordinator II, Ops HR
Amazon
09.2021 - 12.2023
Seasonal Safety Specialist
Amazon
12.2019 - 09.2022
Customer Returns Processor
Amazon
11.2018 - 09.2019
Assistant Club Manager
Lincoln Trail Golf Course
10.2011 - 12.2017
Store Manager
Dollar General
09.2007 - 03.2010
VIP Cocktail Server
Gold Strike Casino Resort Tunica Ms
08.2002 - 05.2006
Assistant Store Manager
Wal-Mart
07.1999 - 06.2001
Customer Service Manager
Kroger Food Store
07.1990 - 06.1999
Certification Success Real Estate - School Courses To Become A Realtor In TN And MS
Northwest Community College - Algebra l, ll, Lit l, History l, ll, Spanish l, Biology l
Southern Arkansas University - Business Law l, Speech l, ll, Comp. l, ll, Math-Basic, History l
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