Wendy Wright
Santa Rosa,CA
Summary
Experienced Spa Manager at local Farmhouse Inn, enhancing guest experiences through innovative wellness workshops and seasonal treatments. Developed expertise in customer service, leadership, and creating intimate guest connections. Brings authentic joy to work environment with love for people and passion for life. Eager to contribute to a team that values wellness and shares the love for the natural beauty of Sonoma County.
Overview
5
5
years of professional experience
Work History
Spa Manager
Farmhouse Inn
Forestville, California
03.2021 - Current
- Managed daily spa operations to ensure exceptional guest experiences.
- Trained and mentored staff on service standards and best practices.
- Developed and implemented seasonal spa treatments.
- Oversaw inventory management and ordered supplies for spa services.
- Coordinated marketing campaigns that increased awareness of spa services and packages.
- Created seasonal and targeted promotions that enhanced brand visibility and attracted new clientele.
- Built strong relationships with guests to foster loyalty and repeat visits.
- Delivered personalized customer service that improved guest satisfaction and encouraged repeat visits.
- Anticipated spa concerns and addressed problems quickly and to satisfaction of patrons.
Education
Associate of Arts -
Santa Rosa Junior College
Santa Rosa, CA05-1997
Dominican College
San Rafael, CASociology
Sonoma State University
Rohnert Park, CASkills
- Spa management
- Treatment development
- Customer relationship management
- Guest engagement
- Visual merchandising
- Staff motivation
- Attention to detail
- Creativity & Innovation
Affiliations
- Gardening
- Foraging Botanicals & Herbs
Timeline
Spa Manager
Farmhouse Inn
03.2021 - Current
Associate of Arts -
Santa Rosa Junior College
Dominican College
Sociology
Sonoma State University