WENDY WYMAN

• All aspects of selling new, used and consignment RV's. I also have experience with the finance portion of the selling process. I have been with this family owned business for over 23 years, this is my 3rd time back.
• Attended training programs to deepen professional skillset and assisted in training fellow dealership sales people on existing and new training programs.
• Built and managed relationships with key clients and manufacturer representatives to drive growth.
• Earned recognition as a top performer consistently exceeding targets throughout my tenure as a specialist in the field.
• Maintained current understanding of market conditions, compliance standards and best practices.
• Followed all company policies and procedures to deliver quality work.
• Developed strong client relationships through consistent communication and attentive service.
• Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
• Interpreted clients' needs and introduced services to fit specific requirements.

• In home sales, provided services to home owners and business owners supplying all of their window treatment needs.
• Established strong relationships with clients by maintaining open lines of communication throughout the entire design process.
• Developed innovative design concepts to meet clients'' unique needs and preferences.
• Enhanced client satisfaction by providing tailored design solutions for residential and commercial projects.
• Presented comprehensive design proposals using 3D renderings, color boards, and material samples for client approval.
• Coordinated with other customers 1 time per week to discuss design vision and individual needs.
• Met with over 16-20 customers per week, working 3-4 sales appointments per day.
• Increased referral rates through exceptional customer service and communication skills.

• Managed a satellite location for a Master Owner with Coverall of NW Ohio. Maintained over $220k in monthly accounts for Commercial businesses.
• Oversee 45 Independent Franchise Business Owners.
• Sold franchisee packages.
• Performed health based cleaning protocol training to Independent Franchise Owners
• In charge of monthly inspections and daily calls.
• Supervised operations staff and kept employees compliant with company policies and procedures.
• Empowered FBO's to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
• Franchisees were paid 1 time per month, went over Trail statments and end of month payments.
• Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.

Selling Camping and Coast to Coast membership packages. Performed tours of the camping resort park.

• Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
• Provided positive first impressions to welcome new and potential customers.
• Engaged with customers to build rapport and loyalty.
• Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming resort vacation environment.
• Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.