Wendy Yates
Bristol,TN
Summary
Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment.
Overview
5
5
years of professional experience
Work History
Medical Assistant
Piney Flats Urgent Care
04.2023 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Collected and documented patient medical information such as blood pressure and weight.
- Called and faxed pharmacies to submit prescriptions and refills.
- Documented vital signs and health history for patients in clinic and hospital environments.
Customer Service Representative
ACT
02.2021 - 03.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
Medical Assistant
Youth Care Pediatrics
12.2020 - 12.2021
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Prepared lab specimens for diagnostic evaluation.
- Collected and documented patient medical information such as blood pressure and weight.
Chiropractic Assistant
Allen Chiropractic Care
01.2018 - 01.2020
- Answered phones to respond to customer questions, provide information and schedule appointments.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Assisted chiropractor during patient exams to implement treatment plans quickly.
- Greeted incoming visitors warmly and directed patients to appropriate areas to keep office running smoothly.
- Performed electric muscle stimulation, massage, and mechanical traction.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Educated patients by providing treatment option information and advice on self-care and injury prevention.
Education
GED -
Sullivan East High School
Bluff City, TN05.2008
Skills
- First Aid
- Assisting with Physical Exams
- Restocking Lab Supplies
- Simple Dressings
- Lab Equipment Operation
- Vital Sign Monitoring
- Customer Service
- Stocking Supplies
- Wound Care and Irrigation
Timeline
Medical Assistant
Piney Flats Urgent Care
04.2023 - Current
Customer Service Representative
ACT
02.2021 - 03.2023
Medical Assistant
Youth Care Pediatrics
12.2020 - 12.2021
Chiropractic Assistant
Allen Chiropractic Care
01.2018 - 01.2020
GED -
Sullivan East High School
Similar Profiles
Melisa DominguezMelisa Dominguez
Certified Medical Assistant at Optum Urgent Care/ Exer Urgent CareCertified Medical Assistant at Optum Urgent Care/ Exer Urgent Care
IVONA KOZULIVONA KOZUL
Family Nurse Practitioner - Clinic and Telehealth at Pediatrix Urgent Care (Now Urgent Care for Kids)Family Nurse Practitioner - Clinic and Telehealth at Pediatrix Urgent Care (Now Urgent Care for Kids)
Lacey WagnerLacey Wagner
Registered Nurse at MedExpress Urgent Care/NextCare Urgent CareRegistered Nurse at MedExpress Urgent Care/NextCare Urgent Care
Lisa MorrellLisa Morrell
Ultrasound Technologist at Ballad HealthUltrasound Technologist at Ballad Health
Elizabeth MurrayElizabeth Murray
Item Processor at Goodwill Industries of TennevaItem Processor at Goodwill Industries of Tenneva