Wendy Abrego
Del Rio,TX
Summary
Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs. Skilled credit manager administers credit operations and account management. Top strengths in data analysis, time management and both verbal and written communication. 2 years of experience supporting financial needs for organizations within the field.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Credit Card Customer Service Representative
Ventura Promotional Products, Inc.
Del Rio, TX
05.2023 - Current
- Responded to telephone and email requests for information
- Directed clients and guests to correct departments, rooms and staff members
- Drafted and corrected professional business letters, internal memoranda and less formal email communication
- Managed commercial documents (national/International), international shipments (Mexico, Canada, China, Japan), FedEx/UPS shipments, and hazardous material certification
- Coordinated with legal departments for accounts requiring further action.
- Managed high-volume call lists to contact debtors and secure payments.
- Performed administrative functions for assigned accounts, recorded address changes and purged records.
QC Supervisor
Premiere technical plastics
Del Rio, TX
05.2022 - 05.2023
- Conducted inspections with quality control team members
- Generated detailed and accurate inspection and testing reports according to current good manufacturing practices
- Reviewed and analyzed sterile load processing, device history records, and product release activities.
Machine Operator
O&M Industries Inc.
Del Rio, TX
04.2020 - 05.2022
- Selected proper cutting tools, calculating parameters to manufacture components and parts
- Read and understood blueprints, product specifications, and tooling instructions to plan correct operational sequences and prevent materials waste
- Detected work-piece defects and machine malfunctions, maintaining apparatus to prevent future issues
- Obtained appropriate tooling and fixtures to revise setups on calibrated test strands
- Removed and replaced worn machine accessories to keep products within desired tolerances
- Established and adjusted feed rates and cutting parameters to keep operations in line with production demands
- Completed product assembly according to standardized procedures.
Production Assembler
Backer Marathon
Del Rio, TX
11.2017 - 04.2019
- Quality checked Heater components to determine conformance to specifications, disposing of any unacceptable parts
- Packaged 1500+ completed products per day and efficiently prepared shipments
- Used operational knowledge of systems, parts, and components to solve problems arising during assembly
- Set up and operated greasing equipment to grease components, sub-assemblies, or assemblies
- Packaged finished products and prepared boxes, containers, and pallets for shipment to distribution centers
- Created and maintained production schedules based on employee productivity, company needs, and seasonal plans
- Reviewed finished products for quality and conformance to work orders, assigned grades, and removed non-conforming pieces for recycling or correction.
Education
High School Diploma -
Del Rio High School
Skills
- Performance Management
- Polishing work
- Rig-up procedures
- Modifications and adjustments
- Budget Development and Management
- Customer Service
- Staff Management
- Team Leadership
- Staff Training
- Microsoft Office
- Quality Assurance
- Quality Control
- Documentation management
- Credit risk analysis
- Debt collection
Certification
- Hazmat certification
- IWA 49 CFR 172.704
- IATA 1.5
- IMDG
Timeline
Credit Card Customer Service Representative
Ventura Promotional Products, Inc.
05.2023 - Current
QC Supervisor
Premiere technical plastics
05.2022 - 05.2023
Machine Operator
O&M Industries Inc.
04.2020 - 05.2022
Production Assembler
Backer Marathon
11.2017 - 04.2019
High School Diploma -
Del Rio High School
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