Wendy Michelle Castillo
Natalia
Summary
Driven and adaptable, I excel in customer service and verbal communication, as demonstrated during my tenure with Drive Thru. My proactive approach and ability to thrive in fast-paced settings have significantly enhanced customer satisfaction and operational efficiency. Skilled in both teamwork and upselling strategies, I consistently contribute to a positive and productive work environment.
Experienced with customer service, teamwork, and multitasking. Utilizes effective communication and problem-solving abilities to enhance guest experiences. Track record of maintaining clean and organized work environment.
Motivated [Job Title] with engaging personality and flexible approach. Upbeat, friendly, and anticipating customer needs to facilitate enjoyable dining experiences.
Overview
4
4
years of professional experience
Work History
Restaurant Team Member
Drive Thru
06.2021 - Current
- Displayed excellent teamwork skills while working alongside fellow team members in a fast-paced environment.
- Performed opening and closing duties as needed, ensuring the restaurant was prepared for efficient operation each day.
- Assisted in maintaining a clean and organized dining area, contributing to a positive guest experience.
- Utilized strong communication skills when interacting with guests, coworkers, and management to create a welcoming atmosphere for all parties involved.
- Addressed customer concerns promptly and professionally, leading to higher levels of customer satisfaction.
- Improved overall efficiency by quickly learning new menu items and adapting to changes in daily specials or promotions.
McDonalds
Crew Services Group
09.2020 - 06.2021
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
Education
High School Diploma -
SWISD
San Antonio, TX05-2021
Skills
- Strong teamwork
- Customer interaction
- Cleaning and sanitizing
- Taking orders
- Verbal and written communication
- Upselling strategies
- Proper equipment operation
- Customer service
- Professional appearance
Accomplishments
- Resolved product issue through consumer testing.
Languages
Spanish
Professional Working
Timeline
Restaurant Team Member
Drive Thru
06.2021 - Current
McDonalds
Crew Services Group
09.2020 - 06.2021
High School Diploma -
SWISD
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