Wendys Nodal
Summary
Resourceful Account Manager with excellent client oversight, issue resolution, and relationship-building expertise. Maximized repeat business opportunities and utilized proven prospecting techniques to expand client base. High-level sales cycle knowledge and strong collaborative skills leading to optimum outcomes.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Account Manager
New Health Partners
06.2023 - Current
- Develop and implement strategic account plans tailored to each client's needs
- Collaborate closely with sales, marketing, and product teams to align strategies and maximize client satisfaction
- Resolve client issues promptly and effectively
- Spearheaded the development and implementation of a new training program tailored specifically for state training initiatives
- Established project timelines and milestones, ensuring adherence to regulatory guidelines and organizational standards
- Collaborated with state officials and regulatory bodies to ensure alignment with state-specific requirements and mandates
- Led a cross-functional team to conceptualize, plan, and execute a new training program for sales representatives
- Developed comprehensive training modules covering product knowledge, sales techniques, and customer relationship management
- Implemented interactive learning methods and assessments to enhance engagement and knowledge retention among trainees
Telesales Representative
Medicare Support Center
09.2022 - 02.2023
- Serves customers by selling products and meeting customer needs
- Recommends changes in products, service, and policy by evaluating results and competitive developments
- Contributes to team effort by accomplishing related results as needed
- Develop and maintain appropriate understanding of the health care products related to sales responsibility
- Successfully complete periodic certification and testing to maintain knowledge level established by regulations
Telesales Representative
Mmm Medicare and Much More
09.2020 - 09.2022
- Presented, promoted, and sold products using solid arguments to existing and prospective members
- Performed cost benefit and needs analysis of existing and potential members to meet their needs
- Established, developed, and maintained positive business and customer relationships
- Team management
- Motivated employees to meet sales goals and production goals
- Shared best practices for sales and customer service with other team members to help improve efficiency
Insurance Verification Specialist
Miami Hematology & Oncology
03.2018 - 09.2020
- Answer phones, transfer patients to correct line, make appointments, cover front desk when needed
- Scan/ Upload any needed documents
- Manage doctors lunch schedule to meet with representatives
- Contact patients Primary doctor for follow up questions on insurance
- Review denied claims for needed office visit corrections
- Ensure every patient is verified through insurance/ has correct referral on file
- Prior Authorizations
- Input correct amount to be collected at the time of appointment
- EMR System Competent
Cashier
Kendall Toyota
08.2017 - 01.2018
- Collect customer payments
- Organize reports and customer bills
- Print and review daily reports
Education
Bachelor of Science - Nursing
West Coast University
Miami, FL06.2026
Medical Billing and Coding Certification -
FTC (Florida Technical College)
Miami, FL04.2021
Skills
- Account Management
- Medicare Insurance regulations
- Data entry
- Client Relationship Building
- Administrative experience
- Bilingual (English/Spanish)
- CRM Software
- Cross-functional Collaboration
- Word
- Excel
- Powerpoint
- Excellent communication skills
- Customer service experience
- Ability to pick up new skills quickly
- Detailed and organized
- Medical terminology
- CPT
- ICD-10-CM
- HCPCS Level II codes
Certification
- Medical Billing and Coding Certification
- 2-15 License
References
- William Bonzon, (305) 351-6404
- Jennipher Benavides, (786) 316-0605
- Carlos Santaya, (786) 795-9647
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Account Manager
New Health Partners
06.2023 - Current
Telesales Representative
Medicare Support Center
09.2022 - 02.2023
Telesales Representative
Mmm Medicare and Much More
09.2020 - 09.2022
Insurance Verification Specialist
Miami Hematology & Oncology
03.2018 - 09.2020
Cashier
Kendall Toyota
08.2017 - 01.2018
Bachelor of Science - Nursing
West Coast University
Medical Billing and Coding Certification -
FTC (Florida Technical College)
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