Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Wendy Vanessa Goffin

Sterling Heights

Summary

Bilingual professional (Spanish-English) with a Bachelor of Science in Tourism and Hospitality Management and ongoing education in Immigration Paralegal Studies. Experienced in providing high-quality client and administrative support, with a strong background in serving international and multicultural customers. Dedicated to delivering accurate work and maintaining a positive and professional attitude in diverse environments.

Overview

6
6
years of professional experience

Work History

Customer Service Agent In Tax Refunds

Global Blue
Bogota
04.2023 - 04.2025
  • Tax refund to foreigners at the customs office
  • Assisted travelers with inquiries regarding products and services.
  • Resolved customer complaints through effective communication and problem-solving.

Restaurant General Manager

Corralejo Mosquera
Bogota
11.2020 - 03.2023
  • Managed daily restaurant operations and ensured compliance with health regulations.
  • Developed and implemented effective inventory management procedures.
  • Resolved customer complaints promptly to maintain a positive dining experience.
  • Maintained accurate inventories of food, supplies and equipment.

Customer Service

Sorrento
Bogota
10.2019 - 03.2020
  • Greeted customers and provided customer service assistance.
  • Provided customer service support for clients when necessary.
  • Provided customer service support to ensure satisfaction.

Education

Certificate - Paralegal Inmigration

Paralegal Institute Of America
Miami, FL

Associate of Arts - Cabin Crew

Centro Aeronáutico Aerocefiro
Bogota

Bachelor Of Administration - Tourism And Hotel Management

Agustiniana University
Bogota

Skills

  • Customer service
  • Effective communication
  • Problem resolution
  • Conflict management
  • Team collaboration
  • Verbal and written communication

Languages

  • Spanish, Native/ Bilingual
  • English, Professional

Timeline

Customer Service Agent In Tax Refunds

Global Blue
04.2023 - 04.2025

Restaurant General Manager

Corralejo Mosquera
11.2020 - 03.2023

Customer Service

Sorrento
10.2019 - 03.2020

Certificate - Paralegal Inmigration

Paralegal Institute Of America

Associate of Arts - Cabin Crew

Centro Aeronáutico Aerocefiro

Bachelor Of Administration - Tourism And Hotel Management

Agustiniana University

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Wendy Vanessa Goffin