Wenikka Davis
Ontario,CA
Summary
Customer Service Professional Client-focused, solutions-oriented, and results-driven professional, offering hands-on experience in customer service and support. Demonstrated excellence in addressing customer inquiries, solving complex issues, and ensuring their maximum satisfaction and retention. Adept at increasing sales volume by providing the ultimate customer experience. Articulate and elite communicator, with an innate ability to nurture and strengthen robust working relations with key clients. Able to collaborate and working closely with multiple cross-functional teams for increasing overall workflow. Committed to maintaining high service standards and contributing to a positive customer experience. Known for being creative, enthusiastic, confident, trustworthy, organized, and hands-on. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Customer Service Representative
City Of Ontario
06.2023 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Managed approximately 50 incoming calls, emails and faxes per day from customers.
Assistant Director
Trinity Child Development Center
01.2008 - 06.2023
- Created and updated records and files to maintain document compliance.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Trained and mentored new employees on industry practices and business operations.
- Streamlined communication between teachers, parents, and administrators to foster a collaborative learning environment.
- Oversaw the recruitment, hiring, and onboarding process for new educators to maintain a high-quality teaching staff.
- Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.
- Implemented effective conflict resolution strategies for resolving issues among faculty members or between students.
- Mentored new teachers through observation, feedback, and professional development opportunities.
- Conducted regular safety drills to ensure preparedness in case of emergency situations at school premises.
- Fostered a positive school culture by promoting open communication among staff members and celebrating successes together as a team.
- Assisted the Director in developing innovative programs to improve students'' academic performance and retention rate.
Education
Masters in Educational Counseling -
National University
Los Angeles, CA01.2017
Bachelor's in Child & Adolescent Studies -
California State University
Fullerton, CA01.2014
Skills
- Customer Service & Support
- Client Need Assessments
- Excellent Communication
- Client Satisfaction & Retention
- Customer Relationship Management
- Sales Improvement Initiatives
- Issues & Conflicts Resolution
- Team Collaboration & Interaction
- Documentation & Reporting
Certification
- Site Supervisor Permit, 2014, 2024
- Clear Pupil Personnel Services Credential, 2018, 2023
- Teaching Certification
- First Aid Certification
- CPR Certification
Assessments
- Working with MS Word documents (intermediate), Proficient, 2019
- Intermediate Word techniques, including the use of formatting, Track Changes, and Comments, Proficient, Full results: Proficient
Timeline
Customer Service Representative
City Of Ontario
06.2023 - Current
Assistant Director
Trinity Child Development Center
01.2008 - 06.2023
Masters in Educational Counseling -
National University
Bachelor's in Child & Adolescent Studies -
California State University
- Site Supervisor Permit, 2014, 2024
- Clear Pupil Personnel Services Credential, 2018, 2023
- Teaching Certification
- First Aid Certification
- CPR Certification
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