Wenndy Gutierrez
Palmhurst,TX
Summary
Resourceful and motivated professional with a Bachelor's degree in Organizational Leadership and over five years of diverse experience in administrative support, marketing coordination, and customer service. Recognized for exceptional communication and organizational skills, with a proven ability to cultivate and sustain effective professional relationships with customers and team members. A brief employment gap occurred due to health-related circumstances, now fully resolved, demonstrating resilience and commitment to professional growth. Eager to leverage expertise in a dynamic environment that values collaboration and innovation.
Overview
7
7
years of professional experience
1
1
Language
Work History
Marketing Content Specialist
Frontier Cooling & Heating
03.2025 - 07.2025
- Edited and proofread materials to maintain high standards of accuracy, clarity, and readability.
- Enhanced content quality by conducting thorough research and factchecking.
- Utilized data-driven insights to inform content creation efforts, leading to better-targeted messaging that resonated with target audiences.
- Pitched creative ideas for multimedia projects such as videos, podcasts, or infographics that enhanced overall storytelling capabilities.
Administrative Assistant
South Texas College
09.2022 - 01.2023
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
Human Resources Assistant /PHC Clerk
Helping Hands Provider Service
04.2018 - 09.2022
- I am responsible in assisting with clerical personnel.
- I assist with managerial duties such as: daycare audits and verifying all documentation is correct.
- I communicate with providers in regards to punch in and outs for workdays through using the system: Vesta EVV: Electronic Visit Verification (EVV) Services
- I assist in managing and finances such as payroll functions: direct deposit check subs, distributing checks to the providers.
- I demonstrate commitment and assistance with agency communications which include: telephones, mail, and using effective Interpersonal Relations and Communication Skills.
- I requested authorization from health insurance for members and run me saves to verify every member has qualifying services.
- I assist with the hiring and interviewing process of providers such as: interview, intake information, making copies of required documentation and running criminal backgrounds.
- I run criminal backgrounds for providers, central office and daycare.
- Efficiently managed personnel files, maintaining confidentiality while keeping records up-to-date and organized.
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Answered and redirected incoming phone calls for office.
- Monitored employee attendance and performance to verify punctuality and absences, addressing issues in accordance with company policies and procedures.
- Assisted in payroll processing to ensure timely delivery of paychecks to all employees.
- Delivered friendly assistance with new hires throughout interviewing and hiring process.
Sales Associate
Pandora
06.2018 - 07.2022
- Built relationships with customers to encourage repeat business.
- Solved customer challenges by offering relevant products and services.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Provided positive first impressions to welcome existing, new, and potential customers.
Work Study Student
South Texas College
02.2021 - 05.2021
- Assisted with event setup and campus operations
- Delivered interdepartmental mail and supported student activities
- Proved successful working within tight deadlines and a fast-paced environment.
- Supported staff on special assignments and ad hoc projects.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
Telephone Research Interviewer
Abt SRBI Call Center
08.2018 - 05.2020
- Contributed to project completion within deadlines by maintaining a consistent daily quota of completed interviews.
- Conducted thorough follow-up interviews as needed, contributing to comprehensive data sets for analysis.
- Streamlined data entry processes with attention to detail, ensuring accurate records for subsequent analysis stages.
- Adapted quickly to various research topics, enabling seamless transitions between projects and industries.
Substitute Teacher, K-12
Mission CISD
08.2018 - 12.2019
- Took over class for regular classroom teacher, managing assignments, student needs, and recordkeeping.
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Maintained day-to-day classroom management and discipline to promote learning initiatives.
Education
Bachelor of Applied Science - Organizational Leadership
South Texas College
McAllen, TX 05.2001 -
Associate of Arts - Secondary Education (8th-12th)
South Texas College
McAllen, TX 05.2001 -
Skills
Keyword research analysis
Technical writing expertise
Email marketing campaigns
Timeline
Marketing Content Specialist
Frontier Cooling & Heating
03.2025 - 07.2025
Administrative Assistant
South Texas College
09.2022 - 01.2023
Work Study Student
South Texas College
02.2021 - 05.2021
Telephone Research Interviewer
Abt SRBI Call Center
08.2018 - 05.2020
Substitute Teacher, K-12
Mission CISD
08.2018 - 12.2019
Sales Associate
Pandora
06.2018 - 07.2022
Human Resources Assistant /PHC Clerk
Helping Hands Provider Service
04.2018 - 09.2022
Bachelor of Applied Science - Organizational Leadership
South Texas College
05.2001 -
Associate of Arts - Secondary Education (8th-12th)
South Texas College
05.2001 -