Wes Cassady

EverCommerce — Senior QA Analyst (QA Manager / Release Manager)
2019 – Present | Knoxville, TN

• Built a new QA function within the iSalus group of EverHealth, establishing test processes, regression suites, and defect tracking standards from the ground up.
• Performed extensive manual and regression testing of healthcare SaaS applications, validating usability, functionality, and data accuracy.
• Partnered with developers, product managers, and support in 2- and 4-week sprints to align QA coverage with business priorities and uncover defects early.
• Authored and maintained regression libraries that reduced escaped defects and improved release stability.
• Supported release management by coordinating schedules, mitigating risks, and verifying deployment quality across distributed teams.

• Sole QA for a new web-based Practice Management system; designed, executed, and maintained all manual test plans and regression suites.
• Collaborated with developers and product managers in Agile sprints to translate user stories into testable requirements and ensure complete test coverage.
• Identified and documented critical defects pre-release, reducing production issues and improving client satisfaction.
• Coordinated deployments for 70+ client environments, validating accuracy of updates and minimizing downtime during releases.
• Introduced repeatable QA practices that improved release reliability and reduced post-deployment hotfixes.

• Designed and executed manual regression test suites for web-based educational software, ensuring functional accuracy and stability in each sprint release.
• Participated in Agile development cycles, validating user stories and aligning test coverage with evolving requirements.
• Documented and tracked defects through resolution, collaborating directly with developers and DBAs to prevent recurrence.
• Supported monthly release cycles by coordinating testing, verifying deployments, and mitigating risks across distributed teams.
• Strengthened release reliability by implementing repeatable QA practices that reduced last-minute production issues.

• Validated emissions reporting software to ensure compliance with EPA standards and industry regulations.
• Developed and executed SQL queries to verify data accuracy and troubleshoot client-reported issues.
• Collaborated with engineers and support teams to identify, document, and resolve software defects.
• Supported large-scale software upgrades across 700+ client sites, ensuring seamless deployment and minimal disruption.

• Managed 15+ software versions across 35 customer environments, ensuring accuracy through regression testing and database validation.
• Oversaw SQL and Access table updates, data migrations, and deployment testing for web-based Transportation Management Systems used by Fortune 500 companies.
• Created QA procedures for table structures, queries, and reporting changes, safeguarding data integrity.
• Provided advanced technical support to enterprise clients using supply chain and logistics software.

• Resolved escalated technical issues for PC and console entertainment software by replicating and diagnosing bugs.
• Collaborated directly with developers to provide defect reports and recommend fixes.
• Authored in-house support documentation, online FAQs, and end-user manuals for titles including Myst, Riven, and Chessmaster.