Wes Davis
Big Island,VA
Summary
Accomplished Quality Manager at GP Big Island with expertise in quality management systems and compliance monitoring. Spearheaded cross-functional collaboration, enhancing communication and achieving a 20% reduction in product failures. Renowned for problem-solving and customer-focused service, consistently exceeding expectations through effective corrective actions and continuous improvement initiatives.
Overview
27
27
years of professional experience
Work History
Quality Manager
GP Big Island
2022.03 - Current
- Managed root cause analysis investigations, determining underlying issues in product failures and implementing corrective actions as necessary.
- Managed and archived quality documentation and participated in internal and external quality audits.
- Facilitated cross-functional team collaboration, ensuring seamless communication between departments regarding quality matters.
- Evaluated quality problems and performed assessments to identify and resolve issues.
- Conducted thorough audits to ensure adherence to industry standards and regulatory requirements, maintaining compliance consistently.
Field Service Technician
ABB
1998.08 - 2022.02
- Responded quickly to emergency maintenance requests for timely on-call support.
- Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Reviewed technical documentation to complete equipment maintenance and repair.
- Established positive customer relationships by providing punctual, cost-effective solutions.
- Strengthened relationships with customers by understanding their needs and delivering tailored solutions that exceeded expectations.
Education
Associate of Science - Agriculture
Armstrong Atlantic
Savannah, GASkills
- Internal auditing
- Quality management systems
- Compliance monitoring
- Corrective actions
- Continuous improvement
Timeline
Quality Manager
GP Big Island
2022.03 - Current
Field Service Technician
ABB
1998.08 - 2022.02
Associate of Science - Agriculture
Armstrong Atlantic