Summary
Overview
Work History
Education
Skills
Timeline
Generic

Wes Flores

'Ewa Beach,HI

Summary

Dynamic account manager with expertise in client relations and strategic planning, honed at Verifi. Proven track record in enhancing customer satisfaction and streamlining operations. Skilled in CRM software and effective communication, driving a 20% increase in client engagement. Collaborative team player committed to delivering exceptional service and fostering long-term partnerships.

Overview

9
9
years of professional experience

Work History

Account Manager

Verifi
03.2024 - Current
  • Supported account management activities through effective communication with clients and internal teams.
  • Assisted in preparing client proposals and presentations to enhance service offerings.
  • Learned customer relationship management (CRM) software to track client interactions and needs.
  • Helped coordinate meetings and follow-ups, ensuring timely responses to client inquiries.
  • Maintained organized documentation of client communications for future reference and analysis.

Ramp Agent

Southwest Airlines
10.2022 - 03.2024
  • Operated ground support equipment to ensure timely aircraft servicing and departure.
  • Loaded and unloaded baggage with attention to safety protocols and efficiency standards.
  • Coordinated with team members to maintain optimal workflow during peak operations.
  • Conducted routine inspections of cargo handling equipment for operational readiness.
  • Communicated effectively with pilots and ground crew to facilitate smooth operations.
  • Monitored weather conditions and adjusted activities accordingly to minimize delays.
  • Ensured compliance with company policies and federal regulations during all operations.

Recreation Assistant

Schofield Barracks Hawaii
12.2016 - 02.2023
  • Developed and implemented engaging recreational programs for diverse age groups.
  • Assisted with daily operations, ensuring smooth facility management and participant satisfaction.
  • Coordinated special events, enhancing community involvement and attendance.
  • Maintained equipment and facilities, promoting safety and usability standards.
  • Evaluated participant feedback to improve programming and enhance overall user experience at facilities.
  • Implemented new scheduling systems to optimize resource allocation and reduce operational conflicts.

Line Service Technician

Air Service Hawaii
06.2021 - 01.2023
  • Conducted fueling operations for various aircraft types, ensuring compliance with safety protocols.
  • Performed thorough inspections of ground support equipment, maintaining operational readiness and reliability.
  • Collaborated with flight crews to facilitate timely arrivals and departures, enhancing customer satisfaction.
  • Assisted in training new team members on standard operating procedures and safety regulations.
  • Executed routine maintenance tasks on ground support equipment to ensure optimal performance.
  • Implemented process improvements that increased efficiency in fueling operations and turnaround times.

Education

High School Diploma -

Aiea
‘Aiea, HI
06-1989

Skills

  • Account management
  • Customer service
  • Teamwork and collaboration
  • Client relations
  • Customer satisfaction
  • Strategic planning

Timeline

Account Manager

Verifi
03.2024 - Current

Ramp Agent

Southwest Airlines
10.2022 - 03.2024

Line Service Technician

Air Service Hawaii
06.2021 - 01.2023

Recreation Assistant

Schofield Barracks Hawaii
12.2016 - 02.2023

High School Diploma -

Aiea

Similar Profiles

CREATE PROFILE