Wes Hale

• Communicated effectively with team members to deliver updates on project milestones and deadlines.
• Documented user stories, specifications, and product features into detailed work order to communicate across teams and build mandatory requirements.
• Developed product documentation to communicate upcoming features and products to internal teams.
• Thrived in fast-paced, highly-adept team to develop and prioritize product features and build product roadmap.
• Prioritized roadmap in order to achieve product goals and metrics.
• Managed product demonstrations and testimonials for performance evaluation.
• Analyzed metrics to measure product performance.

• Operated as Product Manager for the TalentED suite of products:

• Applicant Tracking
• SchoolSpring Job Board
• Applicant Tracking Enterprise
• SmartFind Express Substitute Management
• Candidate Assessment
• Intelliglance
• Documented user stories, specifications, and product features into detailed work order to communicate across teams and build mandatory requirements.
• Prioritized roadmap in order to achieve product goals and metrics.

• Achieved 70% reduction in open support cases. From over 2200 to under 700.
• Increased CSAT volume by +120% while increasing CSAT score 13% YOY to 98%
• Coach team members.
• Assist in identification and removal of impediments.
• Protect team from distractions.
• Foster culture of self-organization and team empowerment.
• Assist product owners in backlog prioritization.

Created original instructor-led and self-paced learning solutions in addition to converting existing instructor-led training programs for Medicare & Retirement Member Service Advocates. Applied innovative and creative strategies including but not limited to web - based tutorials, documented procedures, audio and video vignettes, and simulations using various technology tools. Worked independently and in tandem with other designers, acting as project manager over smaller efforts or as part of design team with focus on larger efforts that may include dedicated project manager. Additionally, worked as a New Hire Gatekeeper, ensuring that any new courseware that is included in any of 11 M&R New Hire courses align with course goals and timelines.