Summary
Overview
Work History
Education
Skills
Timeline
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Wesley Carr-Patterson

Nashville,TN

Summary

Dynamic Human Resources Generalist with 4 years of experience managing broad range of human resource functions while serving as on-site specialist. Supports and guides cross-functional team members while implementing best practices within HR team. Serves as HR champion in administering and advancing HR functions while acting as resource on policy interpretation and implementation.

Overview

7
7
years of professional experience

Work History

Enrollment Assistant

Secure Connect
06.2021 - 05.2023
  • Managed all assigned clients and payers for clearinghouse payer re- enrollment project
  • Audited and completed enrollment forms and provide them to assigned clients via Dynamics Tickets for completion
  • Assisted and worked with clients on any questions or assistance needed to while completing enrollments
  • Reviewed and submitted completed forms to payers or clearinghouse for processing
  • Provided strong follow up with payers and/or client for status and approvals and track these on the Team Spreadsheets and via Dynamics
  • Tickets
  • Researched and resolved any rejected enrollments
  • Maintained tracking sheets and provide weekly updates on each project status to Project Lead and provided clarity on any questions as needed
  • Reviewed and tracked all rejections and approvals from clearinghouse reports provided to us weekly
  • Provided requested assistance to team members on other enrollments tasks/projects as needed.
  • Maintained detailed and accurate records between multiple databases and programs.
  • Conducted financial screening and documentation gathering for clients to determine qualification for payment programs.

Human Resources Generalist

Complex Care Solutions
06.2016 - 04.2018
  • Responsible for welcoming and processing all new hires onboarding kits (payroll, i-9 verification, company data systems), and facilitated company inductor trainings
  • Supported Human Resources functions and administrations including Human Resources Information Systems, file maintenance, and employee records
  • Managed daily duties provided by the company in efforts to achieve operational success
  • Assisted with updating clear policies and employee handbooks that explain company operations
  • Curated and sent emails with information regarding company, work schedules, dress code, and parking options
  • Coordinated company presentations and product demos
  • Provider
  • Handled new-hire orientation and basic recruiting tasks for best-in-class talent identification.
  • Provided guidance to managers and employees on talent management, payroll, FMLA and benefits.
  • Facilitated criminal background check process for new hires.
  • Implemented and supervised orientation procedures for new hires.

Member Resolution Specialist

WellCare
09.2018 - 06.2021
  • Recorded, tracked, resolved, and responded to all assigned inquiries while complying with all corporate guidelines
  • Rigorously researched issues and utilizing strategic planning skills to resolve them in a timely manner to meet deadline requirements
  • Acted as a liaison between internal departments on data analysis and conflict resolutions while implementing organization practices for clear and concise outcomes
  • Performed a root cause analysis to ensure enterprise solutions and communicated finding as needed
  • Collaborated with counterparts to plan and propose solutions in a clear and concise manner.

Cigna - HealthSpring
02.2016 - 07.2016
  • Provided an exceptional level of customer service while striving for first contact resolution
  • Maintained and updates member records relating to treatment referrals and authorizations
  • Complied and followed all operating procedures and regulations
  • Actively supported all team members and provided resources to enable all operational goals to be achieved.

Education

Bachelor of Science - Human Resources Management

Capella University
Minneapolis, MN
06.2025

Skills

  • Human Resources
  • Workers' Compensation
  • HIPAA Compliant
  • Regulatory Compliance
  • Microsoft Office
  • Effective Communication
  • Strategic Planning
  • Training & Development
  • Organization
  • Analytical Thinking
  • Problem Solving
  • Effective Leadership

Timeline

Enrollment Assistant

Secure Connect
06.2021 - 05.2023

Member Resolution Specialist

WellCare
09.2018 - 06.2021

Human Resources Generalist

Complex Care Solutions
06.2016 - 04.2018

Cigna - HealthSpring
02.2016 - 07.2016

Bachelor of Science - Human Resources Management

Capella University

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Wesley Carr-Patterson