Wesley Delery
San Antonio
Summary
Skilled Network Technician and Technical Support Specialist providing IT solutions and technical support in a number of environments including service as a Veteran in the US Army and Marine Corps. Extensive experience in all aspects of systems engineering and technical administration including strategic plans and roadmaps, IT security, security management, hardware/software troubleshooting, and team management in support of operations, system optimization, network enhancements, and security and technology integration. Demonstrated expertise in designing and managing complex network infrastructures, both in professional settings and through projects such as a home lab environment. Continually exceeds expectations by building valuable relationships and works well with people at all levels of an organization including stakeholders, management, team members, and clients.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Help Desk Support II
Ka’ala Systems Technology Corporation
San Antonio, TX
02.2025 - Current
- Provide Tier II help desk support to end-users, including troubleshooting hardware, software, and network issues.
- Respond to and resolve IT service requests via phone, email, or on-site support.
- Perform system diagnostics, installations, configurations, and maintenance for desktops, laptops, and peripherals.
- Document incidents and resolutions in ticketing system ServiceNow.
- Escalate complex issues to senior IT staff while ensuring minimal downtime.
- Support compliance with security protocols, including basic vulnerability assessments using Tenable Nessus ACAS scans.
- Perform user account management using Microsoft Active Directory
- Collaborate with teams on preventative maintenance and end-user training.
- Facilitate over 3,500 operating system updates to Windows 11 24H2.
- Re-image over 500 network devices and provide touch maintenance to non-compliant systems
- Coordinated with networking and cyber security divisions to ensure compliance with sensitive tasks
- Briefed projects to team members and adapted workflow to customer demand.
Network Technician I
Computer World Services Corps
San Antonio, TX
10.2024 - 02.2025
- Managed and monitored both NIPR and SIPR networks globally, ensuring secure and efficient communication across various military installations.
- Utilized advanced network management tools like SolarWinds to diagnose, troubleshoot, and resolve network issues, enhancing network performance and reliability.
- Expertly handled ticket creation, routing, and resolution using ServiceNow, significantly improving the turnaround time for network-related issues on both NIPR and SIPR environments.
- Leveraged Netcool for real-time network surveillance, identifying and preemptively addressing potential network disruptions before they impacted operations.
- Facilitated communication and collaboration through Microsoft Teams and Outlook, streamlining team interactions and maintaining effective documentation for network operations.
- Contributed to the maintenance and enhancement of secure network environments, ensuring compliance with security protocols while supporting critical military operations.
Intern
US Army, Network Enterprise Center
Fort Cavazos, TX
07.2024 - 10.2024
- Identifying and resolving network issues, decreasing technical issues by 20% and improving performance and security.
- Providing end-user technical support by diagnosing issues remotely, ensuring prompt resolution and customer satisfaction.
- Documenting network changes and maintaining a 95% accuracy rate in compliance with standard operating procedures.
- Utilizing remote tools to diagnose issues, improving network reliability and documenting requests in a ticketing system.
- Streamlining user account management, resulting in faster onboarding/offboarding and creating technical documentation.
- Collaborating with team members and supervisors to complete maintenance tasks, and support end-users.
- Contributing to project planning and documentation, communicating with clients to provide assistance and support.
- Performing preventative maintenance on network hardware to minimize downtime while collaborating with teams.
System Support Specialist
US Army
Fort Cavazos, TX
03.2021 - 07.2024
- Led maintenance team, supervised structured work, and developed foundational knowledge for higher-level tasks.
- Gathered customer data, developed solutions, and communicated maintenance reports to supervisors and management.
- Interviewed users, translated data into visual aids, and identified and resolved system faults using troubleshooting methods.
- Evaluated operator procedures, provided recommendations, and updated small unit procedures to improve efficiency.
- Interpreted policies and led a team of 5, supervising work progress and ensuring satisfactory results without supervision.
- Ensured customers received updates, installed and troubleshot hardware/software, and applied updates to systems.
- Presented training, resolved customer requests, delegated complex tasks, and developed new methods or procedures.
- Participated in goal development, analyzed risk, implemented safety protocols, and ensured personal safety measures.
- Prepared documents and presentations on cost/benefit studies, providing insights for executive decision-making.
- Represented maintenance team in meetings, presented complex maintenance issues, and provided technical leadership.
District Sales Development Manager
Sunpro Solar
Dallas, TX
11.2019 - 03.2020
- Developed lead generation strategies, coordinated with teams and managed a Salesforce leads database.
- Generated leads, cultivated solar solution interest, and achieved top sales ranking within 10 months.
- Created leads through marketing strategies and delivered presentations on residential solar options.
- Explained products/services effectively, increasing regional sales 100% month-over-month and 45% quarter-over-quarter.
- Worked with sales associates and leadership, refined strategies, and created new training protocols at the regional level.
- Logged customer data securely, ensured proper equipment functionality, and escalated malfunctions to the IT department.
- Identified issues with employee devices, reducing points of failure and contributing to greater customer satisfaction.
Education
High School Diploma -
Hahnville High School
Boutte, LA05-2012
Skills
- Active Secret Security Clearance
- Team Leadership & Development
- Project Implementation & Delivery
- Resource Management
- Security Applications & Disaster Recovery
- End-User Support & Troubleshooting
- Software: Microsoft Office Suite 365, Adobe Pro, PuTTY, VMware, Virtual Box, Wireshark, Active Directory, Service Now, Tenable
- Operating Systems: Mac OS, iOS, Microsoft Windows, Linux Mint/Lubuntu/Kali
Certification
- CompTIA A+ Certification (desktop and mobile support) Received: 06/2024 Expires: 06/2027
- CompTIA Security+ Certification (network and operational security) Received: 06/2024 Expires: 06/2027
- Currently Studying: CCNA 200-301 Cisco Certified Network Associate
- Plan to attain within 12 months: CompTIA CYSA+ Cyber Security Analyst, CompTIA Pen Test+
Timeline
Help Desk Support II
Ka’ala Systems Technology Corporation
02.2025 - Current
Network Technician I
Computer World Services Corps
10.2024 - 02.2025
Intern
US Army, Network Enterprise Center
07.2024 - 10.2024
System Support Specialist
US Army
03.2021 - 07.2024
District Sales Development Manager
Sunpro Solar
11.2019 - 03.2020
High School Diploma -
Hahnville High School