Wesley Finney
Jacksonville
Summary
IT Support "Specialist" with strong Windows troubleshooting and hardware experience, transitioning from operations management. Proven ability to resolve issues under pressure, document solutions, and support users in fast-paced environments. Actively continuing to build Windows, Linux, and networking skills; seeking remote or hybrid IT support roles.
Overview
4
4
years of professional experience
1
1
Certification
Work History
General Manager
LUV Car Wash
Jacksonville, FL
07.2024 - Current
- Oversaw daily operations to ensure efficient workflow and exceptional customer service.
- Implemented staff training programs to enhance team performance and service quality.
- Developed and maintained operational budgets, optimizing resource allocation for cost efficiency.
- Enhanced customer satisfaction through effective resolution of complaints and feedback management.
- Analyzed performance metrics to identify improvement opportunities and streamline processes.
- Developed and implemented strategies to increase sales and profitability.
Kitchen Lead
Tasty's Fresh Burgers and Fries
Yulee, FL
10.2021 - 08.2024
- Supervised daily kitchen operations to ensure quality food preparation and presentation.
- Trained and mentored kitchen staff on food safety protocols and cooking techniques.
- Streamlined inventory management processes, reducing waste and improving stock efficiency.
- Ensured compliance with health regulations through regular inspections and staff training sessions.
- Coordinated kitchen workflow to optimize service speed during peak hours.
- Implemented quality control measures that elevated overall customer satisfaction ratings.
Education
High School Diploma -
Yulee High School
Yulee, FL05-2024
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Efficient multi-tasker
- Effective leader
- Time management
- Training and coaching
- Customer relations
- Relationship building
- Goal setting
Accomplishments
- Staffing - Worked directly with Human Resources to streamline hiring and onboarding process.
- Supervision - Supervised sales team to monitor sales activity and goal achievement.
- Supervised team of 7 staff members.
Certification
- IT Support Training - 1-2 months left.
Languages
English
Native or Bilingual
Timeline
General Manager
LUV Car Wash
07.2024 - Current
Kitchen Lead
Tasty's Fresh Burgers and Fries
10.2021 - 08.2024
High School Diploma -
Yulee High School