Summary
Overview
Work History
Education
Skills
Timeline
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Wesley Hafner-Eaton

Flushing,MI

Summary

Accomplished Leader skilled at building an atmosphere of collaboration and excellence to provide every customer with exceptional experiences and promote brand loyalty. Effectively oversee and align processes with dynamic conditions while increasing efficiency and maximizing profits. Motivational leader skilled at building relationships with customers, employees and senior management. Determined to boosting productivity and team satisfaction. Focused on smoothly overseeing financial, personnel and operational facets.

Overview

7
7
years of professional experience

Work History

Manager, Operations

CB2
12.2022 - Current
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Reduced operational costs through comprehensive process improvement initiatives and resource management.
  • Oversee organizational standards within policy and improve processes based on local needs.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Develop training for standard operating procedures and enforce a culture of self-improvement.

Manager, OMNI

West Elm
04.2021 - 11.2022
  • Managed local relationship with vendors and communicated any happenings with stakeholders.
  • Researched separate teams' solutions on issues to improve and innovate local processes.
  • Engaged with Visual and Promotional departments to address possible client needs.
  • Coordinated with Client Service Team on behalf of clients via email, and phone.
  • Organized Project and Inventory Events in store to ensure timely and accurate completion.
  • Maintained lower shrink levels by 5% YTD from LY.

Career Planner

United States Marine Corps
10.2016 - 02.2018
  • Developed career and education plans based on individual needs.
  • Counseled Marines one-on-one regarding current situation, desires, aptitudes, education and employment plans.
  • Assisted o Marines in building successful job strategies.
  • Maintained case files and documented actions.
  • Met with fellow Marines to recognize promotions, reenlistment, and retirement.

Education

High School Diploma -

Winston Churchill High School
Potomac, MD

Certificate - Project Management

Google Professional Certificates
Flushing, MI

Intermediate Aviation Machinist - Aviation Maintenance

Center For Naval Aviation Technical Training (CNATT)
Pensacola, FL
2017

Skills

  • Marketing and Promotions
  • Policy Development and Enforcement
  • Administrative Management
  • Human Resources Oversight
  • Project Management
  • Performance Monitoring and Evaluation

Timeline

Manager, Operations

CB2
12.2022 - Current

Manager, OMNI

West Elm
04.2021 - 11.2022

Career Planner

United States Marine Corps
10.2016 - 02.2018

High School Diploma -

Winston Churchill High School

Certificate - Project Management

Google Professional Certificates

Intermediate Aviation Machinist - Aviation Maintenance

Center For Naval Aviation Technical Training (CNATT)

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Wesley Hafner-Eaton