Wesley Hernandez
Austin
Summary
Hardworking professional with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
Overview
15
15
years of professional experience
Work History
Flight Attendant
American Airlines
Dallas
02.2023 - Current
- Provided assistance to disabled passengers when necessary.
- Reported any incidents or irregularities regarding the aircraft or its equipment to the captain immediately.
- Verified boarding passes and passports for all passengers.
Bartender Trainer
Buffalo Wild Wings
Downey
05.2018 - 01.2023
- Train bartenders
- Menu knowledge
- Open and closing duties
- Opened up other stores
- Assisted in resolving any customer complaints efficiently while upholding company values throughout the process.
Server
Buffalo Wild Wings
Austin
05.2012 - 05.2016
- Accurately recorded orders on cash register and point-of-sale system.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Greeted guests and provided menus.
Host
Buffalo Wild Wings
Austin
01.2010 - 05.2012
- Managed dining room layout to maximize efficiency of staff members.
- Contributed to team efforts by accomplishing related tasks as needed.
- Resolved conflicts between customers when necessary.
Education
Some College (No Degree) - Engineering
University Texas of El Paso
El Paso, TXSkills
- Point-of-sale operation
- Order accuracy
- Menu knowledge
- Conflict resolution
References
References available upon request.
Timeline
Flight Attendant
American Airlines
02.2023 - Current
Bartender Trainer
Buffalo Wild Wings
05.2018 - 01.2023
Server
Buffalo Wild Wings
05.2012 - 05.2016
Host
Buffalo Wild Wings
01.2010 - 05.2012
Some College (No Degree) - Engineering
University Texas of El Paso