Allene hood
Okemos,MI
Summary
Friendly professional with strong understanding of hospitality and food and beverage industries. Extensive knowledge of cuisine and food and wine pairings. Personable individual possessing strong work ethic and great flexibility. Dedicated to delivering positive customer experience through genuine hospitality.
Overview
23
23
years of professional experience
Work History
Lead Server
Sunnyside Cafe
Williamston, Michigan
06.2026 - Current
- Lead dining room team to ensure exceptional guest experiences.
- Train new servers on menu items and service standards.
- Coordinated table assignments to enhance workflow and service delivery.
- Fostered positive guest relations to elevate overall dining experiences.
- Assisted guests with inquiries and requests. in resolving guest complaints with professionalism and care.
- Provide exceptional service to high volume of daily customers.
- Employed suggestive selling techniques to increase sales of premium items and add-ons.
FOH Manager
Stateside Deli and Restaurant
Okemos, Michigan
05.2021 - 06.2025
- Responsible for all aspects regarding especially event and catering requests for parties up to and exceeding 200 invitees.
- Overseeing and maintaining exceptional employee standards to provide guests with the flawless, reliable, and welcoming atmosphere expected with each visit.
- Trained incoming staff on expected guidelines to promote fluidity among employees and maintain exceptional standards.
- In-depth knowledge of all offered items, specials and promotions putting focus on accommodating any help and allergy requests per customer
- Kept accurate daily financial logs of all transactions; including customer orders, catering requests, deliveries, and maintenance requirements.
- Complete knowledge of Clover POS systems to ensure seamless inline and in house accessibility.
Server/Manager
Leo's Lodge
Lansing, MI
05.2012 - 05.2020
- Trained incoming staff and restaurants practices and procedures to maintain job quality, satisfaction, and productivity.
- Worked with POS systems to place orders, apply discounts and gratuities, and manage bills.
- Upsold items such as appetizers, desserts, and mixed drinks to enhanced sales numbers.
- Maintain an orderly workplace by using downtime to ensure business is clean, stocked, and ready to provide flawless execution of service.
- Kept accurate records of all financial transactions created throughout each shift.
Owner/Operator
DaHoods Bike Service
San Diego, California
08.2008 - 02.2011
- Provided informed entertaining guided tours throughout San Diego's downtown, waterfront, and adjoining neighborhoods.
- Served as Earth-friendly alternative transportation options for residents, tourists, and conference attendees.
- Maintained continual upkeep of vehicle to reinforce customer and pedestrian safety and compliance with San Diego city codes.
- Design and introduced four passenger pedal caps to San Diego residents and visitors.
Bartender/Manager
St. Charles Tavern
New Orleans, Louisiana
05.2003 - 07.2008
- Recruited and trained front of the house staff to uphold the quality and reputation of the longstanding local establishment.
- Operate efficiently and high volume setting to prepare and serve beverages for customers and servers, along with our patron meals and take out orders.
- Assisted front of the house staff with drink orders and Bill adjustments without delay.
- Manage bar inventory notify management of ordering needs for alcohol and bar supplies.
- Maintain secure cash drawers and an accurate register, producing daily sales reports to back up inventory numbers.
- Applied excellent organization and multitasking skills to handle simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
Education
Some College (No Degree) -
Western Michigan University
Kalamazoo, MISkills
- Order management
- Guest engagement
- Customer service
- Effective communication
Timeline
Lead Server
Sunnyside Cafe
06.2026 - Current
FOH Manager
Stateside Deli and Restaurant
05.2021 - 06.2025
Server/Manager
Leo's Lodge
05.2012 - 05.2020
Owner/Operator
DaHoods Bike Service
08.2008 - 02.2011
Bartender/Manager
St. Charles Tavern
05.2003 - 07.2008
Some College (No Degree) -
Western Michigan University